Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
On-call
Benefits
Pre-Tax Commuter and Parking Benefits
401K matching program
2% Company Profit Sharing
sick leave
friends and family rates at Nikko and Okura hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein's at the Nikko
Free Employee Dining Room Meals
Free Uniform Laundry
Locker Room with Showers
Employee Computer Access for Web Browsing and Printing
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Job Description
Hotel Nikko San Francisco is a prestigious luxury hotel located just off Union Square in downtown San Francisco. The hotel boasts 532 guest rooms and suites, complemented by 22,000 square feet of meeting and banquet room space. It features five distinct food and beverage outlets, including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Known for its commitment to outstanding customer service, the hotel embraces a culture based on five core values: Service, Collaboration, Credibility, Achievement, and Fun. These values underpin its mission to create "Fantastic Memories" (Subarashii Omoide) for both its... Show More
Job Requirements
- Two to three years experience in fine dining food service establishment
- must be at least 21 years of age or of age specified by state alcohol control laws
- fluent in verbal and written English
- knowledge and ability to maintain state and federal health code standards
- ability to understand and comply with safety precautions in the use of chemicals
- ability to maintain good relations with staff and guests
- ability to comprehend and follow instructions, make decisions without supervision and prioritize tasks
- ability to memorize, recollect, and retrieve dates, names, times, and other data
- ability to work under pressure and complete assignments on time
- ability to converse calmly with irate guests, co-workers, and superiors
- ability to add and subtract five digit numbers
- ability to perform mathematical operations with units of measure including dollars and cents
Job Qualifications
- Two to three years experience in fine dining food service establishment
- must be at least 21 years of age or of age specified by state alcohol control laws
- fluent in verbal and written English
- knowledge and ability to maintain state and federal health code standards
- ability to understand and comply with safety precautions in the use of chemicals
- ability to maintain good relations with staff and guests
- ability to comprehend and follow instructions, make decisions without supervision and prioritize tasks
- ability to memorize, recollect, and retrieve dates, names, times, and other data
- ability to work under pressure and complete assignments on time
- ability to converse calmly with irate guests, co-workers, and superiors
- ability to add and subtract five digit numbers
- ability to perform mathematical operations with units of measure including dollars and cents
Job Duties
- Pick up and serve food and beverages in the manner prescribed by hotel standards
- provide service throughout different events
- complete assigned side work including folding napkins, cleaning and filling salt, pepper and sugar, polishing silver, glassware and other equipment
- maintain and monitor freshness of products served including butter, milk, and coffee
- maintain state and federal health code standards
- prepare and arrange work area
- ensure all tables and chairs are in good repair and arranged properly for specific function
- ensure tables are set to specific standards
- break down area at end of function
- greet all guests upon arrival and welcome repeat customers by name
- maintain safety and cleanliness of workstation
- maintain and store all banquet equipment properly including china, silverware, glassware, tablecloths and napkins
- interact courteously and professionally with guests and hotel staff
- attend to guest requests or complaints and escalate as appropriate
- handle equipment carefully to avoid breakage or damage
- assist in seating guests when necessary
- transport dirty dishes to dishwasher area when necessary
- participate in and attend all departmental and hotel-wide meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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