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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.75 - $15.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
The Guest House at Graceland is a renowned hotel located in Memphis, Tennessee, adjacent to the legendary Graceland mansion, home of Elvis Presley. This hotel serves as a premier destination for fans of the King of Rock and Roll as well as visitors seeking an exceptional hospitality experience. The Guest House at Graceland offers a blend of Southern charm, impeccable service, and a unique connection to the history and culture of Memphis. Its Sales and Catering Department is vital to the guest experience, managing a significant volume of events in over 80,000 square feet of event and meeting space both... Show More
Job Requirements
- High school or equivalent education
- prior server and bartender experience preferred
- TIPS certification required or ability to obtain within 60 days
- ability to stoop, reach, walk and stand for long periods
- ability to lift boxes weighing up to 50lbs
- must speak clearly and distinctly
- maintain a neat, clean, and well-groomed appearance
- work flexible hours including weekends, holidays, evenings, and overtime
- knowledge of health codes and requirements
- ability to maintain confidentiality
- no smoking or eating in the work area
Job Qualifications
- High school or equivalent education required
- prior server and bartender experience preferred
- needs to be TIPS certified or receive certification within 60 days of hire date
- must have good communication skills, both verbal and written
- must have exceptional organizational skills
- must be able to work independently with little or no supervision
- knowledge of various food service styles such as French, Russian, Butler style service
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, standards
- able to read and understand a BEO with all details and notes
- anticipate guests' needs, respond promptly, and acknowledge all guests
- maintain positive guest relations at all times
- be familiar with all hotel services, features and local attractions, activities to respond to guest inquiries accurately
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- maintain complete knowledge of service requirements for assigned function including pre-function side work, detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation
- needs to be TIPS certified or receive certification within 60 days of hire date
- complete pre-function side work as assigned
- greet guests as they arrive and assist them with seating at tables
- serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements
- clear each course following procedures
- remove all tabletop items, linen and equipment from the function room as designated by function requirements
- set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements
- complete closing side duties including breakdown all goods as specified, clean all equipment as assigned, restock items for next service, properly store all reusable goods, remove all dirty linen and transport to laundry, marry and stock all condiments, secure storage areas
- use Point of Sales and adhere to payment, cash handling and credit policies, procedures
- assist Banquet Houseman with room set-ups as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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