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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $17.75
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
training programs
Employee assistance program
Uniform allowance
Job Description
The Peabody Hotel is a distinguished and historic luxury hotel known for its exceptional service and grand banquet facilities. As an establishment that values tradition and excellence, the Peabody offers a sophisticated environment for hosting large events such as weddings, conferences, trade shows, and social gatherings. The hotel prides itself on delivering a seamless banquet experience, ensuring that every detail from setup to service reflects the highest standards of hospitality. The banquet function areas, including meeting rooms and service zones, are designed to accommodate a variety of event types, providing a versatile and elegant backdrop for guests and attendees. Employment... Show More
Job Requirements
- Minimum of 18 years of age to serve alcoholic beverages
- TIPS Training within 60 days of employment
- fluency in English both verbal and written
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- clear thinker with good judgment
- ability to follow directions thoroughly
- understand guests' service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and hotel data
- communicate courteously, empathetically and discreetly
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- uphold and exemplify Peabody Service Excellence
- knowledge of various food service styles such as French service, Russian service and Butler style service
Job Qualifications
- Minimum of 18 years of age to serve alcoholic beverages
- TIPS Training within 60 days of employment
- fluency in English both verbal and written
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- clear thinker with good judgment
- ability to follow directions thoroughly
- understand guests' service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and hotel data
- communicate courteously, empathetically and discreetly
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- uphold and exemplify Peabody Service Excellence
- knowledge of various food service styles such as French service, Russian service and Butler style service
- high school graduate or equivalent vocational training certificate
- one year experience as a Banquet Food Server
- certification in liquor, wine and food service
- knowledge of specific room set-up styles
- fluency in a foreign language preferably Spanish
- certification in alcoholic awareness program
- ability to suggestively sell
- previous guest relations training
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of service requirements for assigned function including pre-function side work, menu selections, wines/champagne details, prices, station assignment, group details, service schedule, special requests, order of service, traffic flow, and VIPs
- maintain complete knowledge of and strictly abide by state liquor regulations
- complete pre-function side work including quality checks, supply transport, table setups, and beverage preparations
- greet guests and assist with seating
- take and record guests' alcoholic beverage orders using suggestive selling techniques
- serve food and beverages according to function requirements
- clear courses following procedures
- remove tabletop items and clean function room as designated
- set up, monitor and breakdown coffee breaks, receptions and buffet tables
- complete closing duties such as breakdown, cleaning, restocking, linen removal, condiment stocking and securing storage areas
- adhere to payment, cash handling and credit policies
- be certified in TIPS Training within 60 days of employment
- follow maintenance program and cleaning schedule
- assist on other functions and with banquet room setups
- document maintenance needs
- attend scheduled meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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