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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $17.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement benefits
Training and Development
career advancement
Job Description
The Peabody Hotel is a renowned luxury hotel known for its exceptional service, elegant atmosphere, and rich history in hospitality. Esteemed for its iconic traditions and commitment to guest satisfaction, the Peabody offers a unique working environment where excellence and professionalism are paramount. As part of a prestigious hotel group, the Peabody maintains high standards in all aspects of guest services, creating an environment that fosters teamwork, attention to detail, and continuous development in the hospitality industry. The role is embedded within the Banquets department, which is pivotal in delivering memorable experiences through meticulously organized events and exceptional food and... Show More
Job Requirements
- Minimum age of 18 years
- completion of TIPS training within 60 days of employment
- fluency in English
- ability to communicate legibly
- ability to stand and walk for prolonged periods
- ability to lift, carry and store approximately 30 pounds overhead
- ability to bend, squat and reach frequently
- ability to lift and carry server trays weighing approximately 50 pounds
- ability to push and/or pull carts weighing approximately 200 pounds
Job Qualifications
- Minimum of 18 years of age to serve alcoholic beverages
- TIPS training certification within 60 days of employment
- fluency in English both verbal and written
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize and organize effectively
- remain calm and resolve problems using good judgment
- follow directions thoroughly
- understand guests' service needs
- work cohesively in a team
- work with minimal supervision
- maintain confidentiality of guest information
- communicate courteously, empathetically and discreetly
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- uphold and exemplify Peabody Service Excellence
- knowledge of various food service styles e.g. French, Russian, Butler style
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of service requirements for assigned function including pre-function side work, detailed menu selections and presentation, wine/champagne characteristics, prices for bar selections, station assignment and table set-up, group name/type of function/attendance, hours of service, special requests and VIPs
- strictly abide by state liquor regulations
- complete pre-function side work including quality and amount check of stock and supplies, transport supplies to service area, set linen/skirting, set tables, set up condiments and beverages, ensure sufficient silverware, prepare cold food as assigned, check cleanliness of stations
- greet guests and assist with seating
- take and record beverage orders using suggestive selling techniques
- serve alcoholic beverages, open and serve wine/champagne
- make coffee
- serve all food and non-alcoholic beverages according to function requirements
- clear courses
- remove tabletop items and equipment
- set up, monitor and breakdown coffee breaks, receptions and buffet tables
- complete closing side duties including breakdown, cleaning, restocking, storing reusable goods, removing dirty linens, stocking condiments, and securing storage areas
- adhere to payment, cash handling and credit policies
- certify in TIPS training within 60 days of employment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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