Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Peabody Hotel is a renowned luxury hotel that is committed to delivering exceptional service and memorable experiences to its guests. With a long-standing reputation for elegance and hospitality, the Peabody offers an inviting atmosphere where tradition meets modernity. It is a preferred venue for both business and leisure travelers, providing a broad range of amenities and services including exquisite banquet and catering options. Known for its meticulous attention to detail and impeccable service standards, the Peabody prides itself on maintaining a high level of professionalism and guest satisfaction throughout all its departments including Banquets, Catering, Kitchen, and Beverage Services.... Show More
Job Requirements
- Minimum of 18 years of age to serve alcoholic beverages
- TIPS training within 60 days of employment
- fluency in English, both verbal and written
- provide legible communication
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- ability to be a clear thinker, remaining calm and resolving problems using good judgment
- ability to follow directions thoroughly
- ability to understand guests' service needs
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and pertinent hotel data
- ability to satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner
- ability to maintain regular and punctual attendance
- adherence to Peabody grooming standards
- uphold and exemplify Peabody Service Excellence
- ability to stand and walk for prolonged periods of time
- ability to lift, carry and store in overhead areas approximately 30 pounds
- ability to bend, squat and reach on a constant basis
- ability to lift and carry a server tray weighing approximately 50 pounds in the overhand style of service
- ability to push and/or pull carts weighing approximately 200 pounds.
Job Qualifications
- Minimum of 18 years of age to serve alcoholic beverages
- TIPS training within 60 days of employment
- fluency in English, both verbal and written
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- ability to remain calm and resolve problems using good judgment
- ability to follow directions thoroughly
- understanding of guests' service needs
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and pertinent hotel data
- ability to communicate courteously, empathetically and discreetly with guests, management and co-workers
- ability to maintain regular and punctual attendance
- adherence to Peabody grooming standards
- uphold and exemplify Peabody Service Excellence
- knowledge of various food service styles including French service, Russian service, and Butler style service
- high school graduate or equivalent vocational training certificate
- one year experience as a Banquet Food Server
- certification of previous training in liquor, wine and food service
- knowledge of specific room set-up styles
- fluency in a foreign language, preferably Spanish
- certification in an alcoholic awareness program
- ability to suggestively sell
- previous guest relations training.
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of service requirements for assigned function including pre-function side work, detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation, particular characteristics/description of wines/champagne ordered, prices for specified bar selections on cash bars, station assignment and table set-up, group name, type of function, expected attendance, scheduled hours of service, special requests/arrangements, order of service, traffic flow in room, VIPs
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- complete pre-function side work such as checking quality and amount of all stock and supplies using checklist, transporting supplies from storeroom to service area, folding napkins, setting linen/skirting on tables, setting tables according to service standards, setting up condiments and beverages, ensuring sufficient supplies of silverware, glassware and chinaware, preparing designated cold food items, checking cleanliness and condition of assigned stations and service areas, greeting guests and assisting with seating
- take guests' alcoholic beverage orders utilizing suggestive selling techniques
- record and document orders
- retrieve alcoholic beverage items from bar and serve to guests
- open and serve wine/champagne bottles
- make all varieties of coffee
- serve food courses and non-alcoholic beverages per function requirements
- clear courses and remove tabletop items
- set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables
- complete closing side duties including breakdown, cleaning, restocking, proper storage, and securing storage areas
- adhere to payment, cash handling and credit policies
- must be certified in TIPS training within 60 days of employment.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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