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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Job Description
The Edgewater is Madison's premier luxury 4-diamond resort property, well-known as Wisconsin Bride magazine's number one location for weddings in the state. Situated in a picturesque setting, The Edgewater offers guests an unmatched combination of elegance, comfort, and outstanding service. This cherished establishment provides a full range of premium hospitality services, including fine dining, event hosting, and accommodations designed to exceed guest expectations at every turn. The resort prides itself on fostering a warm, welcoming atmosphere that caters to a diverse clientele, from local patrons to international visitors. As a landmark in Madison, The Edgewater is synonymous with quality and... Show More
Job Requirements
- Ability to sell alcohol and food items
- Ability to interact with guests in a friendly/fast manner
- Punctuality and adherence to appearance and grooming standards
- Knowledge of cashiering procedures and payment handling
- Ability to clear, reset tables and restock stations
- Must be able to check identification for legal alcohol consumption
- Ability to participate in health and safety policies
- Physical ability to stand, walk, bend, kneel, stoop, crouch and lift up to 30 pounds
- Willingness to work evenings and weekends
- Basic fine dining and beverage knowledge
Job Qualifications
- Excellent interpersonal skills and a team player attitude
- Willingness to learn new concepts and ideas
- Ability to communicate effectively, both verbally and in writing
- Ability to handle multiple tasks and priorities
- Basic knowledge of fine dining and good knowledge of wines/beverages
- Interact with all levels of customers and hotel management
- Strong customer service skills and the ability to resolve customer issues or complaints
- Combined 2+ year's previous hotel and/or food and beverage service (Preferred)
Job Duties
- Work professionally and represent Wisconsin Bride magazine's number 1 location for weddings in the State, at Madison's only Luxury 4-diamond resort property
- Report for duty punctually, in full uniform according to appearance and grooming standards
- Report to the management team before starting and ending shifts and attend all pre or post event meeting as required by management
- Expediently communicate any challenges, guest complaints or requests to the Banquet Captain
- Have complete knowledge of the events Restaurant's food and beverage preparation
- Ability to sell alcohol and food items
- Able to interact with guests in a friendly/fast manner
- Understanding of all cashiering procedures and the handling of all payment methods, including the use of Micros (if applicable)
- Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant
- Ability to clear, reset tables and/or restock or maintain stations and equipment including but not limited to, coffee machine, hot box, soda dispenser, bain-maries, beer taps and other related set ups
- Check identification of guests to ensure guests are of legal age to consume alcoholic beverages
- Refuse to serve beverages in a polite manner to guests who are not of legal age
- All guests must be treated in a manner to ensure their complete satisfaction
- Always strive to exceed guests' expectations
- Promote and maintain a positive working relationship at all times with all the Colleagues of The Edgewater
- Consistently offer professional, friendly and warm hospitality to all guests
- Attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
- Ability to guide guest through menu, making suggestions and recommendations in the guests' interest
- Lead and guide the Server Assistants or temp employees (if applicable) ensuring efficient and effective teamwork
- Communicate all service requirements to the respective team members in an efficient and effective way
- Ensure work areas and stations are kept clean and tidy at all times
- Assist guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
- Actively participate in and follow all health and safety policies and procedures set out for The Edgewater
- Familiar with various types of services- plated, buffet, working lunches, etc.
- Promptly removes dishes as guests complete their mean during any meeting or function
- Carrying out any miscellaneous duties and responsibilities as requested by management pertaining to total quality service delivered in The Edgewater
- Read and understand all of Banquet Event Order details, including start time and beverage requirements
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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