Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The Edgewater is a distinguished luxury 4-diamond resort located in Madison, recognized as Wisconsin Bride magazine's premier wedding venue in the state. This highly esteemed establishment has garnered a reputation for delivering exceptional hospitality and unparalleled guest experiences. As a luxury resort, The Edgewater offers an elegant setting for a variety of events, including weddings, corporate functions, and special occasions, positioning itself as a leader in the hospitality industry with a strong commitment to excellence and guest satisfaction.
The role of Banquet Server at The Edgewater is a dynamic position centered around delivering the highest level of food and bev... Show More
The role of Banquet Server at The Edgewater is a dynamic position centered around delivering the highest level of food and bev... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in hotel or food and beverage service preferred
- Ability to work evenings and weekends
- Physical ability to stand, walk, bend, kneel, stoop and crouch for extended periods
- Ability to lift products weighing up to 30 pounds occasionally
- Ability to follow health and safety policies
- Ability to handle multiple tasks under pressure
- Strong communication skills
Job Qualifications
- Excellent interpersonal skills and a team player attitude
- Willingness to learn new concepts and ideas
- Ability to communicate effectively, both verbally and in writing
- Ability to handle multiple tasks and priorities
- Basic knowledge of fine dining and good knowledge of wines/beverages
- Interact with all levels of customers and hotel management
- Strong customer service skills and the ability to resolve customer issues or complaints
- Combined 2+ years previous hotel and/or food and beverage service preferred
Job Duties
- Work professionally and represent Wisconsin Bride magazine's number 1 location for weddings in the State at Madison's only luxury 4-diamond resort property
- Report for duty punctually in full uniform according to appearance and grooming standards
- Report to the management team before starting and ending shifts and attend all pre or post event meeting as required by management
- Expediently communicate any challenges, guest complaints or requests to the Banquet Captain
- Have complete knowledge of the events Restaurant's food and beverage preparation
- Ability to sell alcohol and food items
- Able to interact with guests in a friendly/fast manner
- Understanding of all cashiering procedures and the handling of all payment methods, including the use of Micros (if applicable)
- Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant
- Ability to clear, reset tables and/or restock or maintain stations and equipment including but not limited to, coffee machine, hot box, soda dispenser, bain-maries, beer taps and other related set ups
- Check identification of guests to ensure guests are of legal age to consume alcoholic beverages and refuse to serve beverages in a polite manner to guests who are not of legal age
- All guests must be treated in a manner to ensure their complete satisfaction and always strive to exceed guests' expectations
- Promote and maintain a positive working relationship at all times with all the Colleagues of The Edgewater
- Consistently offer professional, friendly and warm hospitality to all guests
- Attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
- Ability to guide guest through menu, making suggestions and recommendations in the guests' interest
- Lead and guide the Server Assistants or temp employees (if applicable) ensuring efficient and effective teamwork
- Communicate all service requirements to the respective team members in an efficient and effective way
- Ensure work areas and stations are kept clean and tidy at all times
- Assist guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
- Actively participate in and follow all health and safety policies and procedures set out for The Edgewater
- Familiar with various types of services- plated, buffet, working lunches, etc.
- Promptly removes dishes as guests complete their meal during any meeting or function
- Carrying out any miscellaneous duties and responsibilities as requested by management pertaining to total quality service delivered in The Edgewater
- Read and understand all of Banquet Event Order details, including start time and beverage requirements
- Other duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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