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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Marriott International is one of the world's leading hospitality companies, renowned for its diverse portfolio of hotels and resorts, including the luxury brand JW Marriott. The Bethesda North Marriott Hotel & Conference Center in Rockville, Maryland, is a prominent venue within this extensive network, offering exceptional accommodations and event management services in a dynamic environment. Renowned for its commitment to hospitality excellence, Marriott International fosters an inclusive and supportive work culture where associates are empowered to thrive and contribute to the company's success. At Marriott, every associate is valued, and continuous development, recognition, and well-being are prioritized to deliver the... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management or related field
- Ability to manage banquet operations
- Strong leadership capabilities
- Excellent communication skills
- Knowledge of safety and sanitation regulations
- Ability to handle guest complaints and problems
- Availability to work full time
- Not located remotely
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related professional area
- Strong leadership and team management skills
- Knowledge of banquet operations and event planning
- Ability to manage budgets and control costs
- Excellent communication and interpersonal skills
- Customer service-oriented mindset
- Familiarity with safety and sanitation standards
- Ability to train and develop staff
- Problem-solving and conflict resolution skills
- Proficiency in scheduling and inventory management
Job Duties
- Project supply needs for the department including china, glass, silver, buffet presentations, and props
- Apply knowledge of all relevant laws related to event management
- Manage activities to maximize customer satisfaction during banquet operations
- Adhere to and enforce all standards, policies, and procedures
- Maintain established sanitation levels
- Manage departmental inventories and equipment maintenance
- Control liquor costs and manage banquet beverage inventory
- Schedule banquet service staff to meet forecasts and service standards while maximizing profit
- Assist team in building lasting client relationships to retain and grow business
- Set goals and delegate tasks to improve departmental performance
- Conduct monthly team meetings
- Expand knowledge of food and wine pairings and current event trends
- Act as liaison to kitchen staff
- Lead shifts and actively participate in event service
- Set positive examples for guest relations
- Interact with guests to gather feedback on product quality and service
- Respond to and manage guest complaints
- Empower employees to deliver excellent customer service
- Ensure employees understand expectations
- Strive to continuously improve service performance
- Emphasize guest satisfaction and continuous improvement in meetings
- Review guest feedback and satisfaction results with employees
- Communicate and enforce safety and emergency procedures
- Observe and provide feedback on employee service behaviors
- Monitor progress and lead staff discussions
- Participate in the development and implementation of corrective action plans
- Attend and contribute to all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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