Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment venues. Based in Las Vegas, Nevada, MGM Resorts offers extraordinary experiences to millions of guests every year, combining luxury, excitement, and top-tier service. Among its premier properties, the Aria Resort & Casino stands out as a modern, sophisticated destination known for its architectural elegance, outstanding amenities, and exemplary customer service. MGM Resorts International prides itself on fostering an inclusive, diverse, and dynamic work environment where employees are empowered to excel and contribute to unique guest experiences.
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Job Requirements
- High School Diploma or GED
- Minimum 2 years prior relevant experience in banquet management or large event operations
- Leadership experience at the department assistant manager or director level
- Ability to work in a fast-paced environment
- Strong organizational and problem-solving skills
- Effective communication skills
- Knowledge of collective bargaining agreement compliance
- Availability to attend meetings and training sessions
- Ability to create and manage staff schedules
- Commitment to safety practices and company policies
Job Qualifications
- High School Diploma or GED
- 2+ years of relevant experience in a large convention center or banquet operation in a leadership role such as department assistant manager or director
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of banquet and event operations
- Ability to develop and implement operational plans
- Experience with inventory and cost control
- Proficiency in scheduling and staff allocation
- Understanding of safety and compliance regulations
- Commitment to customer service excellence
- Ability to train and develop staff
Job Duties
- Manages assigned operational functions within the department consistent with the strategic plan and vision
- Manages and oversees operations of cash concessions and snack bars on the tradeshow floor
- Works closely with Catering Manager regarding servicing of events
- Attends preplanning meetings with Catering Manager for upcoming groups
- Works directly with Banquet Supervisors and Assistant Managers on staffing ratios, room layouts, and operation of events, menu implementation and operation of events
- Oversees the Assistant Managers and Banquet Supervisors ensuring adherence to department and hotel policies and collective bargaining agreement
- Reviews Banquet Event Orders and ensures full understanding of client and catering manager plans shared with Supervisors and Managers handling events
- Manages and participates in ordering and inventory control of consumable products and equipment maintaining acceptable cost of goods
- Manages delivery and measurement of guest service within assigned departments consistent with company’s core service standards and brand attributes
- Provides input into development and implementation of new products, services, technology and processes to maintain competitive position and meet changing guest needs
- Attends classes to expand product, human resource knowledge and fiscal efficiencies
- Creates a work environment promoting teamwork, feedback, recognition, mutual respect and employee satisfaction
- Creates weekly banquet schedules compliant with rotation and collective bargaining agreement
- Participates in pre-booking banquet service staff for major events
- Conducts Step One meetings with shop stewards and banquet staff to resolve issues and prevent grievances
- Ensures Service Standard Training is current and effectively communicated
- Works with supervisors and assistant managers to develop employee management skills and styles
- Practices and enforces safety rules and encourages conformity
- Participates in staff meetings to maintain consistency with strategic plan and communicate new policies and procedures
- Completes duties in accordance with Mandalay Bay standards and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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