Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,100.00 - $65,000.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate is a globally recognized real estate investment and hospitality management company with an impressive portfolio exceeding $15 billion in assets under management. This industry leader operates over 400 hotels across key regions including North America, Europe, the Caribbean, and Latin America. Highgate has established itself over three decades as an innovator in the hospitality field, providing expertise through the entire property lifecycle—from initial planning and development to recapitalization and eventual disposition. The company is known for its tailored approach in cultivating a diverse array of lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate integrates contemporary programming... Show More
Job Requirements
- At least 2 years of progressive experience in a hotel or a related field
- High school diploma required
- Previous supervisory responsibility preferred
- Strong knowledge of service standards and different service types such as French, Russian, etc
- Knowledge of food and beverage preparation techniques
- Knowledge of health department rules and regulations
- Knowledge of liquor laws and regulations
- Must be able to work long hours sometimes
- Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently
- Must be able to communicate effectively verbally and in writing with all levels of employees and guests
- Must be effective at listening, understanding, and clarifying concerns
- Must be able to multitask and prioritize departmental functions
- Must approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- Must attend all hotel required meetings and training
- Must participate in manager on duty coverage as required
- Must maintain regular attendance and comply with scheduling needs
- Must maintain high standards of personal appearance and grooming, including wearing nametags
- Must comply with hotel standards and regulations
- Must maximize productivity efforts and assist in problem-solving
- Must handle problems including anticipating, preventing, identifying, and solving issues
- Must understand and evaluate complex information from various sources
- Must maintain confidentiality of information
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- High school diploma required
- Previous supervisory responsibility preferred
- Strong knowledge of service standards and different service types such as French and Russian
- Knowledge of food and beverage preparation techniques
- Familiarity with health department rules and regulations
- Understanding of liquor laws and regulations
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented manner
- Effective listening and problem-solving abilities
- Ability to maintain confidentiality
- Ability to understand and evaluate complex information
- Ability to conduct training and performance reviews
Job Duties
- Oversee all aspects of the daily operation of the hotel's banquet operation
- Supervise all banquet personnel
- Respond to guest complaints in a timely manner
- Work with other food and beverage managers and keep them informed of food and beverage issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring attention
- Coordinate and monitor all phases of loss prevention in the banquet operation
- Prepare and submit required reports in a timely manner
- Monitor quality of service in banquet operations
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Ensure compliance with standard operating procedures in all outlets
- Conduct staff performance reviews
- Prepare payroll and tip distribution
- Conduct departmental and hotel training
- Coordinate all banquet related food and beverage requirements with appropriate departments
- Keep kitchen informed of accurate counts for plating
- Review menu and service with catering managers and banquet chef
- Maintain up to date details on banquet functions and communicate to supervisors
- Conduct ongoing training of captains and hourly employees to maintain service standards
- Make personal contact with guests and assist with requests
- Supervise proper tabulation of all banquet checks and ensure guest signatures
- Requisition liquor for banquet bars
- Ensure safety, sanitation, and cleanliness of service areas
- Oversee banquet set-up assignments
- Inspect banquet areas for cleanliness and maintenance regularly
- Conduct menu classes and line-ups for all functions
- Supervise banquet management and captains
- Control and maintain all service equipment
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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