Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Dental Insurance
Paid holidays
Job Description
PENN Entertainment is a prominent provider of integrated entertainment, sports content, and casino gaming experiences with a footprint across 43 destinations in North America, as well as a dynamic online presence through theScore Bet Sportsbook and Casino. With a strong focus on delivering exceptional guest experiences, PENN Entertainment prides itself on fostering a workplace culture that values fun, enthusiasm, diversity, and professional growth. The company is dedicated to supporting its team members through comprehensive wellness programs tailored to their financial, physical, and mental well-being. PENN Entertainment’s competitive Total Rewards package includes day-one medical coverage, 401(k) matching, annual performance bonuses, and... Show More
Job Requirements
- Must be at least 21 years of age
- Associates degree from an accredited college or university or minimum of four years previous supervisory experience or a combination of education and experience
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to write reports, business correspondence, and procedure manuals
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Flexible to work all shifts including holidays, nights, weekends, and overtime as needed
- Proficient in Microsoft Outlook
- Excellent motivational, communication and customer service skills
Job Qualifications
- Associates degree or equivalent supervisory experience
- Strong interpersonal and conflict resolution skills
- Ability to write reports, business correspondence, and procedure manuals
- Previous experience in Food and Beverage preferred
- Proficiency in basic mathematics including rates and percentages
- Excellent motivational, communication and customer service skills
- Proficiency in Microsoft Outlook
Job Duties
- Supervising and managing banquet and catering staff
- Developing, implementing and managing operational goals
- Creating effective and efficient staff schedules while managing labor costs
- Assisting in the department budget process and monitoring compliance
- Promoting and demonstrating superior customer service
- Addressing client problems and special requests
- Ensuring proper operation and cleanliness of banquet and catering facilities
- Recording deposits, coordinating billing and credit approval
- Planning, coordinating, and supervising event functions
- Generating new and repeat business through marketing activities
- Ensuring compliance with regulatory requirements
- Maintaining confidentiality in all departmental matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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