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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Work environment
career advancement
Job Description
The Pfister Hotel is a prestigious luxury hotel known for its elegant accommodations and exceptional guest services. As a renowned landmark in the hospitality industry, The Pfister Hotel prides itself on delivering a unique blend of classic charm and contemporary comforts, ensuring a memorable experience for all guests. The hotel offers a wide range of amenities including fine dining, event spaces, and personalized services tailored to meet the diverse needs of guests. With a commitment to excellence and a rich history of hospitality, The Pfister Hotel continues to set high standards in the hotel and banquet service sector.
The Ba... Show More
The Ba... Show More
Job Requirements
- Prior experience as server, captain, and set-up
- Basic mathematical skills and ability to use a calculator to prepare moderately complex calculations without error
- Strong familiarization with food and beverage financial systems and controls
- Ability to listen effectively and to speak English clearly
- Ability to access and accurately input information using a moderately complex system when applicable
- Ability to stand and walk for long periods of time while touring banquet floor
- Ability to sit and perform tasks in an office atmosphere
- Strong proficiency in Excel
- Bilingual preferred
Job Qualifications
- Prior experience as server, captain, and set-up
- Basic mathematical skills with ability to prepare moderately complex calculations without error
- Strong familiarization with food and beverage financial systems and controls
- Ability to listen effectively and speak English clearly
- Ability to access and accurately input information using a moderately complex system
- Strong proficiency in Excel
- Bilingual preferred
Job Duties
- Assist in coordinating the activities of all assigned personnel and department responsibilities
- Coordinate banquet service needs with food production
- Maintain the highest quality of service related to all banquet service
- Maintain warm, hospitable guest relations in all guest contact
- Maintain accurate banquet and function records including banquet checks
- Maintain adequate inventories of banquet service supplies to meet the needs of the hotel
- Maintain a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility
- Respond to individual guest needs as they occur
- Schedule assigned personnel to meet the needs of the department within union guidelines
- Maintain and support hotel operating policies and procedures
- Maintain a high level of professional appearance, demeanor, ethics, and image of subordinates
- Control costs and expenses of the department and operate within budgeted guidelines
- Assess and review the job performance of subordinates and maintain records of assigned employees according to hotel policy, including disciplinary action when necessary
- Perform interfacing of department and self with other departments of the hotel to ensure a harmonious working relationship
- Attend food and beverage, banquet event order, safety, and department head meetings
- Induct, orient, and train assigned associates to meet departmental responsibilities
- Ensure good safety practices of employees and assist in the maintenance of the emergency action plan and security procedures
- Perform special projects and other duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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