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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Learning and Development Programs
Mobility and Advancement Opportunities
Pet insurance
employee discount
Job Description
The Annapolis Waterfront Hotel, nestled in the vibrant heart of historic downtown Annapolis, stands as a premier establishment offering guests an unmatched hospitality experience. With its picturesque waterfront location, the hotel combines the charm and allure of a historic setting with modern amenities and exceptional service standards. As part of the esteemed Atlas Restaurant Group, the hotel embraces a culture founded on excellence, trust, and community, dedicated to creating unforgettable moments for every visitor. The Annapolis Waterfront Hotel is renowned not only for its elegant accommodations but also for being a distinguished venue for weddings, celebrations, corporate gatherings, and various... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of banquet or event management experience
- At least 1 year of experience managing large event teams
- Exceptional organizational skills and strong attention to detail
- Excellent communication, time management, and interpersonal skills
- Ability to lead confidently in a fast-paced hospitality environment
- Valid form of identification
- ServSafe Certification
Job Qualifications
- High school diploma or GED
- Minimum 2 years of experience in event management, food & beverage, or related hospitality field
- Minimum 3 years of banquet or event management experience
- At least 1 year of experience managing large event teams
- Exceptional organizational skills and strong attention to detail
- Excellent communication, time management, and interpersonal skills
- Ability to lead confidently in a fast-paced hospitality environment
- Valid form of identification
- ServSafe Certification
Job Duties
- Manage banquet operations across breakfast, lunch, dinner, and special event services
- Lead shifts and actively participate in event service to ensure smooth execution
- Serve as the primary liaison for hosts and event contacts throughout the lifecycle of an event
- Partner with the Events and Sales teams to support client relationships and repeat business
- Act as a liaison between banquet service and the culinary team
- Set the standard for hospitality and guest engagement
- Interact with guests to gather feedback on product quality and service levels
- Address and resolve guest concerns or service challenges quickly and professionally
- Ensure employees understand service expectations and deliver exceptional experiences
- Manage and schedule banquet staff to meet forecasted event needs while adhering to labor budgets
- Provide coaching, feedback, and training opportunities to support team development
- Conduct department meetings and participate in leadership and property meetings
- Empower team members to provide outstanding guest service and problem-solve on the floor
- Monitor banquet operations to ensure adherence to company standards and procedures
- Maintain sanitation standards and ensure compliance with safety protocols
- Manage banquet inventories, equipment, and supply needs (china, glassware, silver, décor, etc.)
- Control beverage costs through banquet beverage records and perpetual inventory tracking
- Execute monthly beverage inventory and monitor cost controls
- Review Meeting Planner Survey feedback and identify opportunities to enhance the guest experience
- Participate in the development and execution of corrective action plans where needed
- Reinforce Atlas Restaurant Group Core Values in daily operations and leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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