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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,300.00 - $60,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
The Guest House at Graceland is a premier hospitality establishment located in Memphis, Tennessee, renowned for its top-tier accommodations and proximity to the iconic Graceland estate. As part of an esteemed hospitality group, The Guest House offers guests an immersive experience that complements the legendary legacy of Elvis Presley. This full-service hotel features extensive event spaces, upscale amenities, and a focus on personalized guest service, making it a highly sought-after location for conventions, special events, and large gatherings within the heart of Memphis. It thrives on delivering exceptional guest experiences by combining southern hospitality with world-class event management and guest... Show More
Job Requirements
- Ability to work variable and flexible hours including weekends, holidays, and evenings
- excellent communication skills
- strong leadership and team management experience
- capacity to handle high-pressure situations and maintain composure
- physical ability to lift packages up to 25 pounds, stoop, reach, climb stairs, and stand for extended periods
- willing to undergo background check and pre-employment drug test
- experience in hospitality or hotel industry or equivalent education
- proactive approach to employee development and operational improvements
Job Qualifications
- Minimum of 5 years management experience in banquet operations within large venues
- strong communication and guest relation skills
- ability to work collaboratively in a team environment
- skilled in handling guest complaints and resolving disputes satisfactorily
- strong planning, organization, and attention to detail
- effective listening and problem-solving abilities
- capable of multitasking and decision-making under pressure
- certification or ability to obtain certification in food handling and alcohol beverage service
- understanding of HR policies and leadership practices
Job Duties
- Maximizing operating income and profitability by managing expenses and increasing revenue
- driving customer satisfaction through monitoring product and service quality
- managing and driving employee satisfaction via communication and training
- coordinating and directing daily activities of banquet operations managers and team
- overseeing hiring, orientation, training, and performance assessments
- planning and executing banquet functions including space design and setup
- maintaining proper standards for equipment handling and work environment safety
- ensuring accurate billing and gratuity distribution in compliance with policies
- conducting departmental meetings to address team needs and promote communication
- resolving conflicts effectively and providing leadership during high-pressure situations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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