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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Hotel Marcel, located at 500 Sargent Drive, New Haven, CT, is a distinguished hospitality establishment dedicated to providing exceptional service and memorable experiences for all its guests. As a well-regarded hotel brand, Hotel Marcel is committed to sustainability, excellence in customer service, and offering a welcoming and comfortable environment for both leisure and business travelers. The hotel prides itself on its innovative approach to hospitality, combining modern amenities with eco-friendly practices to cater to the evolving needs of today's conscious traveler. With its prime location and commitment to quality, Hotel Marcel stands out as a premier destination for events, accommodations,... Show More
Job Requirements
- Bachelor's degree in hospitality preferred
- 2+ years of banquet or event management experience
- hotel experience strongly preferred
- ServSafe Food Handler Certificate preferred
- proficient in Microsoft Office Suite, G-Suite or related software
- ability to quickly learn hotel related catering management systems
- excellent communication skills both written and verbal
- excellent interpersonal and conflict resolution skills
- excellent organizational skills and attention to detail
- excellent time management skills with ability to meet deadlines
- strong leadership skills
- ability to multitask by prioritizing tasks and delegating
- ability to remain flexible and adapt to change
- ability to act with integrity, professionalism, and confidentiality
- must be willing to work days, nights, overnights, weekends, and holidays
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull objects up to 50 pounds
- must be able to access and navigate through each department at the hotel
Job Qualifications
- Bachelor's degree in hospitality preferred
- 2+ years of banquet or event management experience
- hotel experience strongly preferred
- ServSafe Food Handler Certificate preferred
- proficient in Microsoft Office Suite, G-Suite or related software
- excellent communication skills both written and verbal
- excellent interpersonal and conflict resolution skills
- excellent organizational skills and attention to detail
- excellent time management skills with ability to meet deadlines
- strong leadership skills
- ability to multitask by prioritizing tasks and delegating
- ability to remain flexible and adapt to change
- ability to act with integrity, professionalism, and confidentiality
Job Duties
- Attend all BEO meetings to coordinate details of each event with the sales and culinary teams, including the set-up, timing of events, service delivery
- Determine the number of banquet team members required to execute each event
- Prepare work schedules based on staffing needs
- Supervise the event set-up to ensure tables, chairs, table settings, serving stations, and other event equipment are placed according to the diagram
- Serve as the on-site contact to answer questions or accommodate any last-minute or special requests from the group contact
- Oversee guest flow, serving of food and beverage, and clearing of soiled dishes
- Ensure safe food handling
- Maintain the quality of food and beverage in the banquet space
- Supervise event breakdown, ensuring cleanup and return of equipment and supplies
- Charge group folios in the PMS system following every event
- Verify the accuracy of, make adjustments to, and approve banquet teams timecards in accordance to payroll deadlines
- Distribute service charge payout to the banquet team based on hotel policy and laws
- Recruit, hire, train, coach, and counsel the banquet team
- Perform monthly inventory on banquet supplies and order more as needed
- Maintain all banquet equipment and facilities in an organized, clean and safe environment
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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