You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $109,000.00
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Laguna Niguel, located in Dana Point, California, is a premier luxury resort known for delivering exceptional guest experiences and unparalleled service in a stunning coastal setting. As part of the esteemed Ritz-Carlton brand under Marriott International, this resort upholds a rich tradition of luxury hospitality, setting the standard for rare and special service globally. The property boasts more than 100 award-winning locations worldwide, attracting top hospitality professionals dedicated to creating lifelong memories through thoughtful, compassionate, and creative service. Here, the culture of empowerment and excellence thrives, fostering an environment where associates are valued for their unique backgrounds, talents,... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- ability to manage team and delegate tasks
- strong communication skills
- knowledge of sanitation and safety standards
- capacity to handle guest feedback and complaints
- ability to control costs and manage inventories
- must be able to work full time
- ability to lead and motivate staff
- proficiency in scheduling banquet service staff
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- knowledge of banquet operations
- strong leadership skills
- excellent communication abilities
- customer service orientation
- ability to manage budgets and inventories
- experience in training and developing staff
- familiarity with safety and emergency procedures
- understanding of food and wine pairings and current event trends
- problem-solving skills
- ability to work collaboratively and build client relationships
Job Duties
- Project supply needs for banquet operations such as china, glass, silver, buffet presentations, and props
- apply knowledge of laws relating to events
- manage banquet operations to maximize customer satisfaction
- adhere to and reinforce standards, policies, and procedures
- maintain sanitation levels
- manage departmental inventories and equipment
- control liquor costs using banquet beverage records and manage beverage inventory
- schedule banquet service staff to meet forecast and service standards
- assist team in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings
- broaden knowledge of food and wine pairings and event trends
- act as liaison to kitchen staff
- lead shifts and participate in servicing events
- set positive example for guest relations
- interact with guests for feedback on product quality and service
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction and focus on continuous improvement
- review comment cards and satisfaction results with employees
- communicate and execute emergency procedures and ensure staff safety training
- observe service behaviors and provide feedback
- monitor progress and lead staff discussions
- participate in development and implementation of corrective action plans
- review Meeting Planner Survey results and address service challenges
- attend and participate in all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All