Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Training and Development
Job Description
Located at the heart of Honolulu, Hawaii, the Waikiki Beach Marriott Resort & Spa stands as a premier destination for travelers seeking a blend of luxury, comfort, and vibrant Hawaiian culture. This iconic resort boasts beautifully appointed guest rooms, a world-class spa, multiple dining options, and stunning ocean views that capture the essence of tropical paradise. As part of the globally recognized Marriott International portfolio, the resort upholds Marriott's unwavering commitment to hospitality excellence, guest satisfaction, and community engagement. Marriott International is a leader in the hospitality industry, known for its diverse portfolio of brands and dedication to fostering inclusive... Show More
Job Requirements
- high school diploma or GED
- two years of experience in event management, food and beverage or related professional area
- ability to lead and motivate a team
- excellent communication skills
- knowledge of laws related to event management
- understanding of sanitation and safety standards
- ability to manage financial and administrative tasks
- capability to handle guest complaints effectively
- willingness to work full time at the Waikiki Beach Marriott Resort & Spa
- commitment to Marriott International’s values and diversity policies
Job Qualifications
- high school diploma or GED
- two years of experience in event management, food and beverage or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of event laws and regulations
- proficiency in inventory control and staff scheduling
- customer service orientation
- problem-solving skills
- ability to work under pressure
- knowledge of food and wine pairings and current event trends
Job Duties
- project supply needs for the department including china, glass, silver, buffet presentations, and props
- apply knowledge of laws related to events
- manage banquet operations to maximize customer satisfaction
- adhere to and reinforce all standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and maintain equipment
- control liquor costs and manage banquet beverage inventory using beverage records
- schedule banquet service staff in accordance with forecast and service standards to maximize profits
- assist team in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the banquet team
- apply and broaden knowledge of food and wine pairings and event trends
- act as a liaison to kitchen staff
- lead shifts and actively participate in servicing events
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction and continuous improvement during departmental meetings
- review comment cards and guest satisfaction results with employees
- communicate and execute emergency procedures and ensure staff training in safety
- observe service behaviors and provide feedback
- monitor progress and lead discussion with staff periodically
- participate in development and implementation of corrective action plans
- review quarterly meeting planner survey results and implement actions to address service challenges
- attend pertinent meetings
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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