Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus eligibility
Job Description
Marriott Marquis Chicago, located at 2121 S Prairie Ave, is a distinguished hotel offering luxurious accommodations and world-class event venues in the heart of Chicago, Illinois. Part of the globally renowned Marriott International portfolio, the hotel is dedicated to providing exceptional hospitality experiences to guests and clients alike. Marriott Marquis Chicago is known for its innovative event spaces, superior guest services, and commitment to excellence, making it a premier destination for conferences, weddings, corporate gatherings, and social celebrations. The establishment prides itself on a vibrant, inclusive workplace culture that values the diversity and unique talents of its employees while focusing... Show More
Job Requirements
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Ability to manage banquet operations and staff scheduling
- Knowledge of laws related to event management
- Strong communication and leadership skills
- Capacity to handle guest complaints and promote customer satisfaction
- Ability to monitor inventories and control costs
- Willingness to participate in team meetings and training
- Competence in executing emergency procedures and safety protocols
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of food and beverage operations and service standards
- Ability to apply relevant laws and safety regulations
- Experience in budget and inventory management
- Skills in customer service and conflict resolution
- Capable of conducting staff training and development
- Proficient in organizing and conducting meetings
- Familiarity with current event trends and food pairings
- Ability to maintain high sanitation and safety standards
Job Duties
- Project supply needs for the department
- Apply knowledge of all laws related to events
- Manage banquet operations to maximize customer satisfaction
- Adhere to and reinforce all standards, policies, and procedures
- Maintain established sanitation levels
- Manage departmental inventories and equipment
- Control liquor costs and manage banquet beverage inventory
- Schedule banquet service staff to meet forecast and service standards
- Assist team in developing lasting relationships with groups
- Set goals and delegate tasks to improve departmental performance
- Conduct monthly department meetings with the banquet team
- Apply and broaden knowledge of food and wine pairings and event trends
- Act as liaison to kitchen staff
- Lead shifts and actively participate in servicing events
- Set a positive example for guest relations
- Interact with guests to obtain feedback
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Ensure employees understand expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction in departmental meetings
- Review comment cards and guest satisfaction results with employees
- Communicate and execute emergency procedures and train staff
- Observe service behaviors and provide feedback
- Monitor progress and lead staff discussions
- Participate in the development and implementation of corrective action plans
- Review meeting planner survey results and address service challenges
- Attend and participate in all pertinent meetings
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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