Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $94,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Career development opportunities
Employee Discounts
Job Description
Gaylord Pacific Resort and Convention Center, located in Chula Vista, California, is part of the prestigious Gaylord Hotels brand under the Marriott International portfolio. This establishment is renowned for its impressive meeting spaces, exceptional guest services, and high-quality event experiences that bring people together in remarkable ways. As a full-service resort and convention center, it offers a unique environment that combines luxury accommodations with comprehensive event management facilities. The resort prides itself on fostering a culture of creativity, entrepreneurship, and dedication among its staff, known as STARs, who strive to provide thoughtful and big-hearted service to every guest. Becoming a... Show More
Job Requirements
- High school diploma or GED
- At least 2 years of experience in event management, food and beverage, or related field
- Strong leadership skills
- Excellent communication skills
- Ability to manage financial and administrative responsibilities
- Knowledge of sanitation standards
- Experience in staff scheduling and inventory management
- Capability to handle guest feedback and complaints
- Commitment to continuous improvement and training
- Familiarity with safety protocols and emergency procedures
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and event laws
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in inventory control and cost management
- Experience in customer service and conflict resolution
- Ability to plan and execute training strategies
- Familiarity with food and wine pairings and current event trends
- Competency in enforcing safety and emergency procedures
Job Duties
- Project supply needs for the department including china, glass, silver, buffet presentations, and props
- Apply knowledge of laws related to event management
- Manage banquet operations to maximize customer satisfaction
- Adhere to and reinforce all standards, policies, and procedures
- Maintain established sanitation levels and equipment
- Use banquet beverage records to control liquor costs and manage inventory
- Schedule banquet service staff to forecast and service standards while maximizing profits
- Assist team in developing lasting relationships with groups to retain business and increase growth
- Set goals and delegate tasks to improve departmental performance
- Conduct monthly department meetings with banquet team
- Apply and broaden knowledge of food and wine pairings and event trends
- Act as liaison to kitchen staff
- Lead shifts and actively participate in servicing events
- Set a positive example for guest relations
- Interact with guests for feedback on quality and service
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Ensure employees understand expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction in meetings and focus on continuous improvement
- Review comment cards and guest satisfaction results with employees
- Communicate and execute emergency and safety procedures
- Observe service behaviors and provide feedback
- Monitor progress and lead discussions with staff
- Participate in development and implementation of corrective action plans
- Review survey results and implement solutions for service challenges
- Attend and participate in all pertinent meetings
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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