Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Bonuses
Career development opportunities
Job Description
The Westin Pittsburgh is a renowned full-service hotel located in the heart of downtown Pittsburgh, Pennsylvania. Situated conveniently at 1000 Penn Avenue, The Westin blends modern luxury with a commitment to promoting wellness and exceptional guest experiences. As part of Marriott International, a global leader in hospitality known for its diversity and inclusive culture, The Westin Pittsburgh benefits from a strong brand mission aimed at empowering guests and associates alike. The hotel offers an inspiring and motivating work environment where associates are encouraged to bring their best selves to work by embracing wellness and continuous personal and professional growth. Marriott... Show More
Job Requirements
- High school diploma or GED
- minimum two years of experience in event management, food and beverage, or related professional area
- strong leadership capabilities
- excellent verbal and written communication skills
- ability to handle guest complaints and resolve issues
- knowledge of sanitation and safety regulations
- capability to manage financial and inventory controls
- proficient in scheduling and staff management
- availability to work full-time hours
- ability to work onsite at The Westin Pittsburgh
- proficiency in participating and leading team meetings
- ability to align with company values and wellness mission
Job Qualifications
- High school diploma or GED
- two years of experience in event management, food and beverage, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of event and banquet operations
- ability to manage financial and administrative responsibilities
- understanding of safety and sanitation standards
- customer service orientation
- problem-solving skills
- ability to train and develop staff
Job Duties
- Project supply needs for the department such as tables and banquet equipment
- apply knowledge of laws related to events
- manage banquet operations to maximize customer satisfaction
- adhere to and reinforce standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and maintain equipment
- schedule Event Services staff to meet service standards and maximize profits
- assist in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the Banquet team
- apply and broaden knowledge of food and wine pairings and current event trends
- act as a liaison to kitchen staff
- lead shifts and participate in servicing events
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- verify employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction and focus on continuous improvement
- review comment cards and guest satisfaction results with employees
- communicate and execute emergency procedures and verify staff training
- observe service behaviors and provide feedback
- monitor progress and lead staff discussions
- participate in corrective action planning
- review Meeting Planner Survey results and develop improvement plans
- attend and participate in all pertinent meetings
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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