Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Complimentary Meal
room discounts
Savings at Marcus Hotels
Discounted parking
Career growth opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401(k) with employer match
Job Description
The Pfister Hotel, a distinguished establishment located in Milwaukee, is renowned for its gracious service and impeccable style. Established in 1893, this hotel has stood the test of time, offering guests a sophisticated and luxurious hospitality experience. With a prestigious AAA Four Diamond rating held for over four decades, The Pfister is widely recognized as one of the premier event destinations in the Midwest. The hotel forms part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which is known for operational excellence and exceptional guest service. Marcus Hotels & Resorts embodies a culture of 'People Pleasing People,'... Show More
Job Requirements
- Prior banquet or event management experience required
- High school diploma or ged required
- Four-year degree in hospitality or related field preferred
- Previous experience working in a union environment preferred
- Strong leadership, coaching, and team-development skills
- Excellent communication and organizational skills
- Ability to manage multiple events and priorities simultaneously
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- Prior banquet or event management experience
- High school diploma or ged
- Four-year degree in hospitality or related field preferred
- Previous experience working in a union environment preferred
- Strong leadership, coaching, and team-development skills
- Excellent communication and organizational skills
- Ability to manage multiple events and priorities simultaneously
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Assist the director of banquets with the daily leadership and oversight of banquet operations
- Lead, train, and supervise banquet associates to ensure consistent service standards
- Ensure the highest quality of food, beverage, and service delivery for all banquet events
- Coordinate banquet service needs with culinary and stewarding teams
- Maintain effective communication between banquets, culinary, sales, events, and operations
- Ensure events are executed according to beos, timelines, and guest expectations
- Support compliance with hotel policies, procedures, and applicable union contract guidelines
- Maintain accurate banquet records, including banquet checks and event documentation
- Ensure adequate inventory of banquet service equipment and supplies
- Monitor cleanliness, maintenance, and sanitation standards within banquet spaces
- Conduct departmental meetings and attend f&b, beo, safety, and department head meetings
- Assist with scheduling, payroll oversight, and labor management
- Address guest concerns and service recovery situations professionally and promptly
- Represent the pfister hotel with professionalism and leadership presence
- Perform additional duties and special projects as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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