Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Marriott International, a global leader in the hospitality industry, proudly presents an exciting career opportunity at the Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Pennsylvania. Marriott International is renowned for its commitment to delivering exceptional guest experiences through its portfolio of distinguished brands, including JW Marriott, a luxury brand that prioritizes associate well-being and professional growth alongside impeccable guest service. As part of Marriott Hotels, the Philadelphia Marriott Downtown embodies a rich tradition of hospitality excellence, offering a dynamic environment where innovation meets comfort, and the unique backgrounds of associates are celebrated, ensuring an inclusive and inspiring... Show More
Job Requirements
- High school diploma or GED
- At least 2 years experience in event management, food and beverage, or related professional area
- Ability to work on-site at Philadelphia Marriott Downtown
- Full-time availability
- Strong communication and leadership abilities
- Capability to manage financial and operational duties
- Knowledge of hospitality standards and sanitation
- Flexibility to lead and participate in events
- Commitment to exceptional customer service
- Ability to train and develop staff
- Familiarity with emergency and safety procedures
Job Qualifications
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or related field
- Strong leadership and communication skills
- Knowledge of banquet operations and customer service principles
- Ability to manage financial and administrative responsibilities
- Familiarity with safety and emergency procedures
- Experience in training and staff development
- Competence in inventory and cost control
- Ability to build and maintain client relationships
- Proficiency in scheduling and team coordination
Job Duties
- Project supply needs for the banquet department
- Apply knowledge of laws related to events
- Manage banquet operations to maximize customer satisfaction
- Adhere to all standards, policies, and procedures
- Maintain sanitation levels
- Manage departmental inventories and equipment
- Use banquet beverage records to control liquor costs and inventory
- Schedule banquet service staff to meet profit and service standards
- Develop lasting relationships with business groups
- Set goals and delegate tasks to banquet team
- Conduct monthly banquet team meetings
- Broaden knowledge of food, wine pairings, and event trends
- Act as liaison to kitchen staff
- Lead shifts and participate in event servicing
- Set positive example for guest relations
- Interact with guests to obtain feedback
- Respond to and handle guest complaints
- Empower employees to provide excellent customer service
- Ensure employees understand expectations
- Strive to improve service performance
- Emphasize guest satisfaction in meetings
- Review comment cards and satisfaction results
- Communicate and execute emergency procedures
- Observe service behaviors and provide feedback
- Monitor staff progress and lead discussions
- Participate in corrective action plans
- Review survey results and implement improvements
- Attend and participate in meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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