Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,400.00 - $64,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement benefits
Employee Discounts
Career development programs
inclusive work environment
Job Description
Hyatt Hotels & Resorts is a globally recognized leader in the hospitality industry, renowned for providing authentic and memorable guest experiences through attentive and caring associates. With a commitment to innovation, respect, service orientation, and inclusion, Hyatt fosters a warm and inclusive workplace culture where employees can thrive and develop their careers. As a place where high expectations are not only met but exceeded, Hyatt offers outstanding rewards, endless development opportunities, and diverse career path options. This makes it an ideal employer for ambitious professionals eager to excel in the hospitality sector.
At Hyatt, the Event Services Manager plays... Show More
At Hyatt, the Event Services Manager plays... Show More
Job Requirements
- Full time availability including weekends and holidays
- Ability to understand and anticipate guest needs in a fast paced environment
- Strong verbal and written communication skills
- Proficiency with general computer applications
- Creativity and attention to detail
- Experience in hotel banquet service
- Prior experience in event services management roles
- High energy and leadership capability
- Effective customer service orientation and motivational skills
Job Qualifications
- Full time management experience in hospitality or related industry
- Proven leadership skills with ability to motivate and develop teams
- Strong verbal and written communication skills
- Proficiency in general computer knowledge
- Creative, innovative, detail oriented and organized
- Knowledge of banquet service levels and processes
- Previous experience as event services manager, assistant, captain or supervisor preferred
- High energy and entrepreneurial spirit
- Effective customer service skills and ability to communicate clearly and motivate others
Job Duties
- Support and manage the events department while collaborating with the food and beverage director and other hotel departments
- Supervise, empower, lead, coach and motivate banquet team including captains, food servers and lead house attendants to achieve exceptional guest services and associate engagement
- Assist in reaching top box service scores on meeting planner surveys by reviewing banquet event orders for thorough communication and understanding
- Ensure timely and appropriate setup of all functions and meetings while maintaining standards of food, beverage and meeting specifications
- Proactively review staffing and equipment needs for events
- Coordinate and execute all events with culinary, stewarding, catering/convention services, convention services floor and banquet beverage teams
- Maintain a high energy, positive and professional appearance
- Develop innovative and creative décor for banquet function spaces
- Oversee short and long term banquet functions in front and back of house
- Establish highest standards of quality service through effective hiring, training, development, promotion and continuous reinforcement
- Facilitate administrative tasks including payroll, reports, forecasts, point of sale procedures, inventory and budget management for food and beverage functions
- Conduct daily walkthroughs of banquet departments and function spaces to ensure compliance with health regulations and Hyatt corporate standards
- Generate ideas for special and holiday event functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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