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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $22.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
The Loom Hotel, Autograph Collection, is a distinguished boutique hotel located in Providence, Rhode Island, that intricately weaves history, creativity, and hospitality. Inspired by Providence's rich textile heritage, The Loom Hotel offers guests a unique experience enriched with thoughtful design, elegant accommodations, and a vibrant social scene. As part of the prestigious Autograph Collection, the hotel emphasizes a blend of local culture and luxury, providing guests with a memorable stay that captures the essence of the city. The Loom Hotel prides itself on fostering a dynamic and guest-centric environment, making it an exciting and rewarding workplace for hospitality professionals who... Show More
Job Requirements
- Must be able to stand for long periods
- Able to push, stoop, bend, and lift items up to 50 pounds repetitively
- High school diploma or equivalent
- Minimum 3 years experience in banquet service
- Knowledge of banquet menus and pricing
- Ability to communicate effectively in English
- Must follow federal, state, and local beverage service regulations
- Ability to handle scheduling and payroll functions
- Must be able to maintain sanitation and cleanliness standards
- Flexible schedule availability including weekends and holidays
Job Qualifications
- 3 years banquet experience
- Knowledge of various food service styles
- Supervisory and performance management skills
- Effective problem-solving abilities
- Excellent planning and organizational skills
- Strong guest service orientation
- Motivational leadership and training skills
- Knowledge of state liquor laws
- Excellent communication skills in English
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Supervises banquet staff in completion of assigned functions and set-up
- Oversees service and breakdown of events in a safe manner
- Attends weekly BEO meetings and discusses plan of action for events
- Reviews banquet event orders and communicates with meeting/event planners
- Ensures all functions take place on time and rooms are ready 30 minutes before BEO time
- Conducts pre-function meetings to uphold hygiene and appearance standards
- Checks-in servers, assigns stations, and pre-posts side work duties
- Inspects buffet and table settings for cleanliness and correctness
- Monitors work stations, refilling beverages and removing service items
- Assists with audio/visual set-up and maintenance as necessary
- Supervises all servers and ensures guest service throughout functions
- Maintains control over banquet beverage service complying with laws
- Inspects sanitation of function spaces and storage areas
- Prepares daily summary and turns it in to Night Audit with banquet checks
- Trains and develops back-up personnel for Banquet Captain position
- Provides leadership and direction to Banquet Captains
- Maintains communication with Banquet Chef for food service coordination
- Monitors cleanliness and organization of work areas
- Supervises clearing and post-function clean-up
- Provides excellent customer service and resolves guest issues
- Trains staff in emergency, fire evacuation, safety procedures, and medical emergencies
- Provides timely weekly work schedules for Banquet staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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