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Banquet Captain Events and Meetings - (AAA Four Diamond Renaissance Hotel)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Paid Time Off
Paid holidays
same-day pay option
Hotel discounts worldwide
Health Insurance
Vision Insurance
Dental Insurance
Flexible spending account
Group Life Insurance
short-term disability insurance
long-term disability insurance
401(k) with company contribution
entertainment discounts
Wireless discount
Free parking
Discounted food and beverage
Safety shoe discount
company uniform
Dry cleaning discount
Locker room access
Professional development opportunities
Job Description
Renaissance Hotels is a distinguished brand known for offering a unique and inspiring hospitality experience that draws inspiration from the unexpected. At Renaissance Milwaukee West, a premium and distinctive hotel located in Milwaukee, guests are invited to embrace spontaneity, discovery, and connection with the vibrant local neighborhood. The hotel is managed by Concord Hospitality Enterprises, a respected franchisee known for its commitment to quality service and cultivating a workplace culture that attracts and retains the best talent. Concord Hospitality emphasizes a supportive and growth-oriented environment for its associates, reflecting its core values centered around quality, integrity, community, profitability, and fun.
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Job Requirements
- High school diploma or equivalent
- Previous experience in banquet or event service
- Availability to work flexible hours including evenings, weekends, and holidays
- Physical ability to stand for extended periods and lift moderate weights
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Commitment to customer satisfaction and team collaboration
Job Qualifications
- Experience in banquets/events
- Experience in a lead or captain role preferred
- Flexible availability including nights and weekends
- Strong customer service skills
- Ability to lead and motivate a team
- Knowledge of food and beverage service standards
- Excellent communication skills
- Attention to detail and organizational skills
Job Duties
- Greet and serve event guests following food and beverage serving guidelines and procedures
- Act as a liaison to the guest and event operations team ensuring event is completed to guest expectations pertaining to set-up, equipment, food and beverage, and service
- Proactively serve and engage guests, anticipate guest needs
- Proactively clean and fill table complements such as salt and pepper, bread baskets, etc.
- Work safely and courteously at all times
- Learn the menu for each function served and explain major ingredients and preparation methods
- Attend daily banquet event order meetings to discuss plan of action and oversee proper execution of event details
- Oversee room set-up including tables, chairs, and equipment, beverage and food service, and general guest requests
- Ensure events are displayed correctly on the event board
- Check-in servers, assign stations, and delegate pre/post function duties
- Set food service tables
- Lead event staff to properly execute event, provide guidance, coaching, and direction as needed
- Monitor proper handling, storage, and security of all event equipment
- Maintain communication with the beverage and food team to ensure effective communication between food production and service
- Proactively provide updates on guest count, adjustments, and special requests
- Inspect table place settings including table linen, china, glass, silverware, and condiments for correct placement and adherence to brand standards
- Oversee clearing and post function clean-up, check servers out, ensure function rooms and storage areas are clean and equipment is stored properly
- Assist Event Operations Manager in event record keeping and reporting
- Report to work on time and in full uniform
- Carry out all reasonable requests by management capable of performing
- Follow the rules in the Concord Hospitality Handbook
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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