Hilton Hotel Arcadia

Banquet Captain ("Capitan de Banquetes")

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays

Job Description

Azul Hospitality is a renowned hospitality management company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels and resorts. With a strong focus on quality service, operational excellence, and customer satisfaction, Azul Hospitality has become a trusted name in the hospitality industry. They foster a dynamic work environment that encourages innovation, teamwork, and professional growth, making it an ideal place for individuals passionate about the hospitality sector.

This position is for a Banquet Manager who will be responsible for overseeing and executing banquet events from planning through to breakdown. The Banquet Manager will work... Show More

Job Requirements

  • High school or equivalent education
  • 1 to 3 years of high-volume banquet service experience
  • must be at least 21 years of age to serve alcohol
  • Safe Server Alcohol and Food certification required
  • excellent leadership and customer relations skills
  • good communication skills verbal written and electronic
  • detail oriented with outstanding organizational and communication skills
  • intermediate computer skills
  • basic computational ability
  • ability to analyze foresee user needs and make judgments
  • effective interpersonal skills with internal and external customers requiring patience tact and diplomacy
  • knowledge of basic Windows OS MS Office PMS and POS functions
  • self-driven and independent worker
  • strong issue resolution and analytical skills
  • knowledge of table and bar service
  • knowledge of appropriate table settings and service ware
  • ability to describe all menu items and preparation methods

Job Qualifications

  • High school or equivalent education
  • 1 to 3 years of high-volume banquet service experience
  • hotel or resort banquet experience preferred
  • must be at least 21 years of age to serve alcohol
  • Safe Server Alcohol and Food certification required
  • excellent leadership and customer relations skills
  • good communication skills, verbal, written and electronic
  • detail oriented with outstanding organizational skills
  • intermediate computer skills including Windows OS, MS Office, PMS and POS
  • basic computational ability
  • knowledge of table and bar service and appropriate table settings
  • ability to describe all menu items and methods of preparation
  • self-driven and able to work independently
  • strong issue resolution and analytical skills

Job Duties

  • Oversees all banquet service operations and events and ensures that all banquet service details are executed
  • assists Director of Food and Beverage Operations in ensuring that the events are on time and relay information to appropriate personnel
  • reviews Banquet Event Orders (BEOs) at the beginning of each shift to ensure conference rooms are set as contracted and confirms A/V equipment needs
  • responsible for the direct supervision, coaching and training of the banquet service staff
  • manages staff shifts and timetables
  • develops and provides staff with necessary training, including customer service and serving etiquette
  • collaborates with Catering, Sales, Food & Beverage managers, and culinary team to ensure quality service for all guests
  • attends weekly banquet event order and group resume meetings
  • communicates with meeting planners to confirm needs and last-minute changes
  • supervises meeting room setups prior to events
  • meets with culinary team to confirm food quantities and timing
  • assists culinary team with preparation, ordering, and inventory
  • monitors inventory of supplies, equipment, and furniture
  • ensures needs for buffets, receptions and meetings are met
  • completes daily administrative tasks
  • coordinates food and drink service by liaising with kitchen and service staff
  • acts as an ambassador at the bar during high volume hours
  • responsible for proper handling and storage of equipment
  • recommends maintenance and repair
  • performs all other duties assigned by manager or supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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