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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $22.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to providing exceptional guest experiences and outstanding service across a diverse portfolio of hotels and resorts. With a reputation for excellence and innovation in the hospitality industry, Crestline continuously strives to maintain high standards that cater to both leisure and business travelers. The company values diversity, inclusiveness, and equal opportunity employment, making it a great place for motivated professionals to grow and excel in their careers. Crestline Hotels & Resorts fosters a dynamic team-oriented environment where employees are encouraged to develop their skills and contribute to the... Show More
Job Requirements
- Minimum 21 years of age to serve alcoholic beverages
- High school graduate or GED or work equivalent
- Must be TIPS, CARE, or equivalent certified or become certified by first day on the job
- 2 years' experience in banquet food service
- Good understanding of the English language
- Good communication skills both written and verbal
- Previous customer service experience
- Basic arithmetic skills
Job Qualifications
- High School Graduate or General Education Degree (GED)
- 2 years' experience in banquet food service
- knowledge of various food service styles such as French service, Russian service, Family Style service, and Butler style service
- good understanding of the English language
- good communication skills both written and verbal
- previous customer service experience
- basic arithmetic skills
- certification in TIPS, CARE, or equivalent is required or must be obtained by first day on the job
Job Duties
- Develop equipment maintenance schedules and arrange for repairs
- evaluate new products for usefulness and suitability
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- check storage areas for proper supplies, organization, and cleanliness
- review and understand the Banquet Event Order (BEO)
- facilitate team setup assignments according to the BEO
- ensure that tables have been set correctly and uniformly using clean, pressed linen, clean silverware, china, and glassware
- confirm that table complements are properly cleaned and filled
- learn the menu for each function served and explain major ingredients and preparation methods
- assist guests and staff prior to function start time
- acknowledge and respond to all guests' requests
- keep station neat and clean during service
- continuously patrol assigned station, refilling drinks and removing service items
- ensure guests have everything they need
- set up buffet and special food service tables and stations
- break down buffet and special food service tables and equipment
- set up, serve, and break down coffee breaks, receptions, and other special functions as assigned
- set up, tend, and break down banquet bars according to policies
- follow cash and guest check procedures
- learn and apply all proper service procedures
- assist co-workers whenever needed
- stay updated with hotel events and guests affecting areas of responsibility
- maintain responsible alcohol service certification
- mix and serve alcoholic and nonalcoholic drinks during banquet events
- set up, service, break down, and clean all break areas and coffee break carts
- present each break attractively and keep area clean
- present breaks within BEO time parameters
- prepare all beverages according to conference standards
- secure beverage coolers and lockable storage at shift end
- assist set-up staff if necessary
- abide by all company, hotel, and departmental policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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