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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $20.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Avion Hospitality is a distinguished hospitality company dedicated to delivering exceptional guest experiences through outstanding service, quality, and dedication. With a diverse portfolio of hotels and hospitality venues, Avion Hospitality prides itself on maintaining high standards in customer service and operational excellence. The company values its employees and fosters a supportive and dynamic work environment where growth and professionalism are encouraged. Avion Hospitality is known for its commitment to excellence and continuous improvement, ensuring that both guests and employees benefit from their services and workplace culture.
The role of Banquet Captain at Avion Hospitality is a key supervisory positi... Show More
The role of Banquet Captain at Avion Hospitality is a key supervisory positi... Show More
Job Requirements
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Avion Hospitality standards
- Maintain high standards of personal appearance and grooming per brand standards
- Comply with all Avion Hospitality standards and regulations
- Comply with certification requirements including Alcohol Awareness and Food Handlers
- Maintain a friendly and warm demeanor at all times
- Inspect and supervise set-up and breakdown of banquet functions
- Act as liaison between sales and banquet contacts
- Respond to guest concerns and communicate with management
- Assist with banquet scheduling and administrative tasks
- Maintain proper control over banquet beverage service
- Ensure sanitation and cleanliness of all function and storage areas
- Follow state liquor laws and hotel safety policies
- Supervise banquet staff according to management directives
- Conduct pre-function meetings and assign job tasks
- Monitor service and clean-up during and after events
- Assist in hiring, training, and cross training of staff
- Manage inventory and requisition supplies
- Handle Lost and Found items according to standards
- Perform other job duties as assigned
- Maintain possession of Alcohol Awareness Certification
- Must be able to work flexible schedule including nights and weekends
- Must work in person across all shifts including day, evening, morning, and night.
Job Qualifications
- Previous banquet service experience
- Previous supervisory responsibility preferred
- Alcohol Awareness Certification compliant with state regulations
- Ability to communicate information and ideas clearly
- Ability to evaluate and select alternative courses of action quickly and accurately
- Effective under high-pressure and stressful situations
- Initiative in job performance and anticipating needs
- Ability to maintain composure and objectivity under pressure
- Effective problem handling and resolution
- Strong listening and understanding skills
- Ability to work with financial data and perform basic arithmetic
- Knowledge of banquet menus, pricing, and hotel services
- Familiarity with safety and fire procedures
- Ability to enforce hotel policies and standard operating procedures.
Job Duties
- Supervise and assist with the set up, service, and clean up of all assigned banquet functions
- Inspect the set-up of meeting and banquet functions against the Banquet Event Order
- Act as the liaison between Sales/Catering Manager and in-house meeting or banquet contacts
- Respond to guests' problems, complaints, and accidents and communicate issues to management
- Assist with the creation of the banquet work schedule and completion of wage progress reports
- Requisition liquor for banquet bars and maintain control over banquet beverage service
- Supervise banquet staff and ensure adherence to safety and operational policies
- Monitor ongoing functions throughout assigned shift
- Assist in hiring and training banquet staff
- Ensure sanitation and cleanliness of function spaces and storage areas
- Enforce state liquor laws and hotel policies
- Prepare banquet checks and obtain guest signatures
- Conduct pre-function meetings to check staffing and menus
- Manage inventory and requisition supplies
- Attend meetings as required
- Cross train as necessary
- Handle Lost and Found items according to standards
- Perform other duties as assigned by management.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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