Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.50
Work Schedule
Flexible
Job Description
Oliver Hospitality is a distinguished hotel and restaurant management company headquartered in Nashville, Tennessee. Established with a vision that both historic and contemporary properties can be transformed into captivating and thoughtfully designed spaces, Oliver Hospitality focuses on delivering unique, memorable experiences across all its venues. The company prides itself on combining innovative approaches with a deep appreciation for the character and legacy of each location, creating environments where guests feel welcomed and valued. Known for its commitment to excellence in service, hospitality, and team development, Oliver Hospitality manages an impressive portfolio of hospitality concepts that range from upscale hotels to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in banquet or event service roles
- Ability to work flexible shifts including nights and weekends
- Strong communication and interpersonal skills
- Ability to stand for long periods and perform physical tasks
- Basic knowledge of food safety and hygiene
- Ability to manage multiple tasks simultaneously
- Professional appearance and demeanor
Job Qualifications
- Proven leadership experience in banquet or event service
- Strong organizational and communication skills
- Ability to manage and motivate a team effectively
- Knowledge of banquet service standards and hospitality principles
- Excellent problem-solving and conflict resolution abilities
- Familiarity with point of sale systems
- Customer service-oriented mindset
- Ability to work flexible hours, including evenings and weekends
Job Duties
- Assign specific tasks to staff for each event, covering all work shifts, including set-up, reception, event tear-down, and side work
- Lead team lineups at the start of each shift
- Inspect uniforms, review assignments, and go over the steps of service for each event
- Welcome the host (on-site contact) for assigned events and maintain communication throughout the event
- Work closely with the Director of Food & Beverage and the Event Coordinator to plan all events
- Record issued uniforms and ensure they are returned
- Sort dirty uniforms for cleaning
- Ensure both the front and back of the house are kept clean and orderly
- Be knowledgeable about the menu for each event and be able to explain major ingredients and preparation methods to guests
- Create detailed reports of each function, including comments from the host
- Provide the highest level of customer service to all guests
- Use a cash register or point of sale system as needed
- Handle guest complaints within the scope of authority, or refer them to management
- Notify supervisors or security of any unusual events, circumstances, missing items, or alleged thefts
- Carry out other job-related duties as assigned
- Participate in all staff meetings as required by management
- Maintain close communication and cooperation with the Director of Food & Beverage, the administrative team, and co-worker
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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