Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
The Bay Club Company (TBCC) is a renowned hospitality establishment dedicated to delivering exceptional service and creating memorable experiences for its guests. Known for its commitment to a unique culture that emphasizes respect, responsibility, and teamwork, TBCC operates in the food and beverage and event management space. With a focus on excellence and consistency, the company upholds a Code of Culture that guides every team member’s behavior and interaction. This Code includes a mantra encouraging respect for the past, acceptance of responsibility, and paying it forward, along with a set of actions that embody honesty, proactive ownership, humility, unity, curiosity,... Show More
Job Requirements
- Ability to read, understand, analyze, and interpret general training manuals, professional journals, or technical procedures
- ability to effectively present information and respond to questions from children, managers, associates, members, and the public
- ability to identify problems, collect data, establish facts, and draw valid conclusions
- ability to interpret a variety of technical instructions and deal with several abstract and concrete variables
- minimum one year of customer service experience
- food safety certified
- alcohol beverage consumption training required
- professional and friendly manner with excellent customer service attitude and abilities
- strong verbal communication and conflict resolution skills
- enthusiastic, responsible, and dependable team player
- self-motivated and takes initiative
- well organized and detail oriented
- ability to stand for extended periods
- ability to lift and/or move up to 50 pounds
- ability to stoop, kneel, crouch, or crawl occasionally
- ability to talk, hear, and see clearly
- ability to work varied schedules including weekends and holidays
Job Qualifications
- Minimum of one year of customer service experience preferably in the food service industry
- food safety certified
- alcohol beverage consumption training required
- professional, friendly manner and excellent customer service attitude and abilities
- strong verbal communication and conflict resolution skills
- enthusiastic, responsible, and dependable team player
- self-motivated and takes initiative
- anticipates the needs of others and willing to acquire new skills
- well organized and detail oriented
- high cleanliness standards
Job Duties
- Ensuring excellent guest service that meets or exceeds expectations
- ensuring that the restaurant is adequately staffed to meet member needs
- assisting management with the onboarding and training of new employees
- giving guidance on planning, assigning, and directing work
- addressing complaints and resolving problems
- supervising shifts in the absence of management including daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness
- monitoring daily activities to ensure quality food and cleanliness standards
- assisting with set-up of tables, linens, chairs, etc. for full service of banquet events
- providing excellent food and beverage service for banquet events
- checking identification of customers to verify age requirements for purchase of alcohol
- attempting to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, refusing to serve additional alcoholic beverages, or ordering taxis or other transportation for intoxicated patrons
- maintaining proper dining experience by delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses
- active participation in events, programs, meetings, and training
- representing the club in a professional manner through image, dress, communication, and immediate follow through and response
- scheduling varies and may require weekend and holiday hours, days, and evenings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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