Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hourly wage
Gratuities
Flexible Schedule
Training and Development
employee recognition programs
supportive work environment
equal opportunity employment
Job Description
The Bay Club Company (TBCC) is a renowned organization committed to delivering exceptional experiences in the hospitality and leisure industry. Known for its dedication to providing world-class amenities and services, TBCC operates a variety of clubs that cater to the diverse needs of its members. With an emphasis on community, wellness, and exemplary service, TBCC fosters a culture where employees are valued, respected, and encouraged to thrive within a supportive environment. TBCC prides itself not only on maintaining high standards for its clientele but also on cultivating an inclusive and welcoming workplace, emphasizing diversity and equal employment opportunities for all... Show More
Job Requirements
- Ability to read, understand, analyze, and interpret training manuals, professional journals, or technical procedures
- Ability to effectively present information and respond to questions from children, managers, associates, members, and the public
- Ability to identify problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables
- Minimum one year of customer service experience
- Food safety certification
- Alcohol beverage consumption training
- Professional and friendly attitude
- Strong verbal communication skills
- Conflict resolution skills
- Enthusiastic and responsible team player
- Self-motivated and takes initiative
- Well organized and detail oriented
- High cleanliness standards
Job Qualifications
- Minimum one year of customer service experience
- Food service industry experience preferred
- Food safety certified
- Alcohol beverage consumption training required
- Professional, friendly manner with excellent customer service abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated with initiative
- Well organized and detail oriented
- High cleanliness standards
Job Duties
- Ensuring excellent guest service that meets or exceeds expectations
- Ensuring that the restaurant is adequately staffed to meet member needs
- Assists management with the onboarding and training of new employees
- Give guidance on planning, assigning, and directing work
- Addressing complaints and resolving problems
- Supervises shifts in the absence of management, including daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness
- Monitoring daily activities to ensure quality food and cleanliness standards
- Assist with set-up of tables, linens, chairs for banquet events
- Provide excellent food and beverage service for banquet events
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers' excessive drinking
- Maintain proper dining experience by delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
- Active participation in events, programs, meetings, and training
- Represent the club professionally through image, dress, communication, and immediate follow through and response
- Work varied schedule with weekend and holiday hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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