Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
ASM Global is the world’s leading venue management company, specializing in managing and producing live event experiences across a diverse portfolio of over 350 stadiums, arenas, convention centers, and theaters worldwide. The company has established itself as the preeminent partner in the live events industry, combining expertise, technology investment, and a commitment to delivering outstanding experiences for both its team members and guests. With a global footprint and a reputation for excellence, ASM Global focuses on fostering growth and innovation while maintaining high standards of service and operational efficiency. Their mission revolves around enhancing the live event experience through strategic... Show More
Job Requirements
- High school diploma or GED
- One year experience as a banquet server or banquet captain
- Current Food Handler’s Certificate
- TIPS trained
- Ability to communicate effectively in English
- Ability to make quick decisions
- Ability to motivate and lead a team
- Ability to work flexible hours including nights weekends and holidays
- Some travel required
- Ability to prioritize multiple projects
- Must maintain professional attitude and appearance
- Ability to perform physical tasks including lifting up to 20 lbs and standing for long periods
- Compliance with all organizational policies and laws
Job Qualifications
- High school diploma or GED
- One year of experience as a banquet server or banquet captain
- Previous supervisory experience preferred
- Ability to prioritize multiple projects and meet strict deadlines
- Ability to work under minimal supervision
- Must have a professional attitude and appearance
- Flexible to work nights, weekends, holidays, and additional hours as needed
- Current Food Handler's Certificate
- TIPS training
Job Duties
- Communicate effectively both verbal and written in English
- Make quick and accurate decisions
- Consult with Food Services Manager regarding serving arrangements and additional resources
- Supervise banquet servers
- Meet with Chef on Duty to review event orders and expectations
- Meet with clients prior to events to review menus and itineraries
- Anticipate and respond promptly to customer needs
- Motivate and lead servers, resolve conflicts, and exceed guest expectations
- Conduct staff lineups, inspect uniforms, review menus, and provide training
- Prepare Captain's Reports detailing event details and feedback
- Promote and maintain high customer service standards
- Enforce responsible alcohol service policies
- Inspect and ensure cleanliness and ambiance of function space
- Observe food presentation and service quality
- Maintain compliance with organizational policies and laws
- Manage consumption sheets
- Ensure cleanliness and order of front and back of house
- Complete all closing duties and paperwork
- Provide staff performance feedback and participate in employee counseling
- Foster cooperative working climate and maximize team productivity
- Review assignment statuses and communicate with Banquet Manager
- Notify Manager of supply shortages
- Perform all other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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