Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
holiday bonus
Sick Time
Travel benefits at IHG Hotels & Resorts worldwide
Friends and family rate at the Crowne Plaza Lansing
20% discount in Bordeaux Restaurant
retirement plan with company match
Job Description
Crowne Plaza is a globally recognized premium hotel brand, part of the InterContinental Hotels Group (IHG), known for its dedication to providing exceptional service and memorable experiences. With more than 420 hotels spread across diverse locations worldwide, Crowne Plaza caters to a wide range of guests including business travelers, leisure tourists, and large event groups. The brand focuses on creating spaces that encourage connection, collaboration, and comfort, making it a sought-after destination for meetings, events, and personal stays. Crowne Plaza champions a service philosophy called 'Dare to Connect,' which emphasizes genuine human interaction, personalized attention, and emotional engagement between colleagues... Show More
Job Requirements
- Strong communication, problem-solving, and reasoning skills are essential
- have the ability to work a flexible schedule including nights, weekends, and/or holidays
- communication skills, written or verbal, in the primary language(s) used in the workplace
- basic reading, writing, and math
- ability to navigate necessary software and applications
- ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam
- must be able to lift and transport items weighing up to 50 pounds on a regular and continuing basis
- must be able to exert well-paced mobility for up to 8 hours in length
- must be able to maneuver between tables and in tight spaces
- must be able to position self to fulfill cleaning tasks
- frequent grasping, reaching, performing repetitive motions, and manual dexterity
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- must be able to work varying schedules to reflect the business needs of the hotel
- attendance at all scheduled training sessions and meetings are required
- must fully comply with hotel rules and regulations for the safe and effective operation of hotel facilities
Job Qualifications
- A high school or equivalent education is preferred
- minimum of six months of prior food service experience is preferred
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- strong communication, problem-solving, and reasoning skills
- ability to navigate necessary software and applications
- ability to comply with local laws regarding food handling or serving of alcohol, including passing the ServSafe Alcohol Safety class and exam
- ability to work a flexible schedule including nights, weekends, and/or holidays
- basic reading, writing, and math skills
Job Duties
- Prepare and serve beverages using established pour standards and drink recipes
- set up bar including all liquor, mixers, ice, garnishes, glassware, and supplies
- receive cash and credit payments from customers
- give accurate change
- count and secure bartender's bank and balance cash drawer at end of shift in line with hotel procedures
- deliver superior service and maximize customer satisfaction
- monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease
- notify management of incidents involving excessive alcohol consumption or impaired condition of guests
- check identification of guests appearing to be under 40 years of age
- solve guest problems/complaints using appropriate service recovery guidelines
- engage with guests and fellow associates as well as work as a team
- perform pre and post shift work as assigned
- requisition all necessary supplies in line with hotel procedures and manage liquor inventory
- ensure that all liquor is properly secured before, during, and at close of shift
- inspect all equipment and machinery for proper operation
- wipe down equipment and all other areas/items in the bar area as needed
- follow hotel safety protocols and procedures at all times
- immediately report any safety/service incident to the Banquet Manager/Supervisor or the Person In Charge (PIC)
- additional duties as necessary and assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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