Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Doubletree Tallahassee is a distinguished hotel operated by MCR, one of the largest hotel owner-operators in the United States. MCR, founded in 2006, manages an impressive $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The company boasts over 7,000 team members and operates under a variety of renowned brands including Marriott and Hilton. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR stands as a leader in the hospitality industry and has earned multiple prestigious awards such as the Marriott Partnership Circle Award and the Hilton Legacy... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on hotel demands
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed by immediate manager
- Never work while clocked out
- Must clock in/out for breaks at designated times on schedule
- Must provide sufficient notice as directed by supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks and meet deadlines
- Provide friendly service with a smile consistently
- Flexible schedule including days, nights, holidays and weekends
- Ability to communicate effectively in English
- Familiarity with hotel technology and operational procedures beneficial
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Contribute to great guest satisfaction scores as part of a team
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support groups and events at the hotel
- Use relevant technology effectively for the assigned role
- Answer all incoming calls with friendly service and approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests courteously while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Prepare banquet tables by clearing and sanitizing after each guest
- Set up buffet and banquet areas each morning according to specifications
- Clean the kitchen fully following daily checklists after breakfast
- Follow all food safety measures in accordance with local health codes
- Keep banquet areas stocked and clean during breakfast
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to assist beyond traditional roles
- Collaborate with team members to create a welcoming environment and positive workplace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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