Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Ricoh is a global technology company recognized for its innovative and sustainable solutions that enhance workplace productivity. Serving various industries, Ricoh specializes in the provision of comprehensive managed services, including workplace productivity, visual communication, concierge, and hospitality services. With a commitment to customer satisfaction, Ricoh’s culture emphasizes professionalism, reliability, and a customer-centric approach, making it a preferred partner for businesses seeking to elevate their customer experience and operational efficiency.
The role of Supervisor I, Hospitality Customer Experience at Ricoh is pivotal in maintaining and enhancing the quality of hospitality and concierge services provided to clients. This position involves supervising dai... Show More
The role of Supervisor I, Hospitality Customer Experience at Ricoh is pivotal in maintaining and enhancing the quality of hospitality and concierge services provided to clients. This position involves supervising dai... Show More
Job Requirements
- High School diploma or equivalent
- 2-3 years experience in hospitality and service industry preferred
- Previous management experience required
- Proficient PC skills with Microsoft Office suite
- Excellent communication skills
- Strong customer service skills
- Ability to work under pressure
- Ability to set and prioritize goals
- Knowledge of meeting room management software
- Familiarity with guest check-in software
- Ability to coordinate events
- Experience in workplace productivity services
Job Qualifications
- High School diploma or equivalent
- College education is a plus
- 2-3 years in hospitality and service industry preferred
- Previous management experience required
- Proficient PC skills including Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to work under pressure
- Goal-setting and prioritization skills
- Knowledge of current technology and market trends
- Expertise with MRM meeting room management software
- Knowledge of Skype Client and Bridge Operator Console
- Knowledge of iVisitor guest check-in software
- Event coordination and planning skills
- Proficiency in workplace productivity services
Job Duties
- Manage employees in workplace productivity, concierge, hospitality and customer experience services
- Prepare and deliver performance reviews
- Organize team meetings and define action plans
- Step into hospitality and customer service roles as needed
- Manage conference room bookings and resolve room conflicts
- Coordinate events and client meetings with cross-functional teams
- Manage staffing matrix and backfills
- Interview and assess candidates
- Maintain appearance and maintenance of hospitality facilities
- Support clients and team through excellent communication
- Prepare for key client visits and liaise with security
- Create customized client reports
- Oversee catering program quality
- Develop and maintain Standard Operating Procedures
- Communicate daily with clients
- Manage employee relations and performance issues
- Coordinate catering and beverage orders
- Manage client vendor relationships and invoice validation
- Provide advanced administrative support
- Manage internal and external events
- Assist with cleaning and inventory
- Greet visitors and provide badges
- Serve as company concierge
- Maintain phone and speed dial lists
- Schedule meeting rooms and ensure setup
- Assist with non-client business activities
- Support facilities management
- Create customer proposals
- Support executive level staff
- Vendor procurement and coordination
- Represent company and client cultures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant and hotel hiring made simple with OysterLink.
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