Balfour Miami Beach a Registry Collection Hotel - Director Operations
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Daily Pay
Medical
Dental
vision coverage
short-term disability income
Long-term disability income
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Join our team as the Director of Operations at a leading hotel committed to delivering exceptional guest experiences and operational excellence. This dynamic hospitality company is known for its dedication to quality, service, and innovation in the hotel industry. As a hotel-focused enterprise, our establishment thrives on providing a welcoming environment for guests while maintaining high standards in every aspect of the business, from room accommodations to dining and event hosting. We emphasize a collaborative workplace where leadership drives success through strategic planning, team empowerment, and continuous improvement. Our strong presence in the hospitality market stems from our adaptability and... Show More
Job Requirements
- Bachelor's degree or hotel hospitality experience required
- Minimum 4 years of related experience or equivalent education
- Strong leadership, communication, and customer service skills
- Attention to detail with planning, organization, and computer proficiency
- Mathematical and general accounting knowledge including budgeting, profit/loss, and variance analysis
- Relevant certifications such as Alcohol Awareness or General Manager certification as required by franchise
- Adaptable to a fast-paced environment and willing to be on call as needed
Job Qualifications
- Bachelor's degree or hotel hospitality experience
- Minimum 4 years of related experience or equivalent education
- Strong leadership, communication, and customer service skills
- Attention to detail with planning, organization, and computer proficiency
- Mathematical and general accounting knowledge including budgeting, profit/loss, and variance analysis
- Relevant certifications such as Alcohol Awareness or General Manager certification as required by franchise
Job Duties
- Oversee all hotel revenue streams and develop effective marketing and pricing strategies to maximize profitability across departments
- Drive sales through relationship-building and proactive account management while promoting hotel policies and delivering exceptional guest service
- Prepare budgets, monitor financial performance, and produce reports
- Lead human resources initiatives focused on employee motivation, development, and retention
- Protect hotel assets through maintenance programs and quality reviews ensuring compliance with all laws and company policies
- Set clear roles and goals, host regular meetings, and keep open lines of communication to drive team performance and meet corporate objectives
- Maintain a polished, professional image, adhere to attendance guidelines, and remain flexible in taking on additional duties as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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