Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
Career Development
Job Description
This job opportunity is with a dynamic retail company that prides itself on delivering exceptional customer service and upholding strong company values including respect, honesty, integrity, diversity, inclusion, and safety. As an established retail enterprise, the company is committed to creating an inclusive work environment and fostering employee growth while ensuring customer satisfaction is a top priority. With a focus on operational excellence and team collaboration, this company provides its employees with comprehensive training, ensuring adherence to standardized procedures that drive efficiency and success in each department.
The role of the Backup Department Manager is a critical position ... Show More
The role of the Backup Department Manager is a critical position ... Show More
Job Requirements
- High school diploma or general education degree
- minimum 1 year of retail experience or equivalent combination of education and experience
- effective interpersonal and customer service skills
- friendly, approachable and outgoing demeanor
- sound judgement and decision making skills
- strong math skills including calculating discounts, proportions, percentages
- basic algebra and geometry skills such as calculating circumferences and volume
- ability to read and interpret documents like training manuals
- good oral and written communication skills
- ability to speak effectively to groups of customers and employees
- ability to encourage teamwork
- ability to work all shifts
- flexibility to relocate to another store location
- physical ability to perform duties including walking on wet surfaces, standing, kneeling, reaching, squatting, bending, lifting 5 to 80 lbs, pushing/pulling objects up to 2,000 lbs, exposure to temperature extremes
- must perform essential functions with or without accommodation
Job Qualifications
- High school diploma or general education degree
- 1+ years retail experience or equivalent combination of education and experience
- effective interpersonal and customer service skills
- friendly, approachable and outgoing demeanor
- sound judgement and decision making skills
- strong math skills including discounts, proportions, percentages
- basic algebra and geometry skills
- ability to read and interpret training manuals and documents
- good oral and written communication skills
- ability to speak effectively to groups of customers and employees
- encourage teamwork through cooperative interactions
Job Duties
- Backup the department manager and oversee the department in their absence
- master the Standard Operating Procedures including merchandising, order guides, scheduling, contribution to profit, people development and customer service
- demonstrate company core values of respect, honesty, integrity, diversity, inclusion and safety
- welcome, serve and assist customers to provide excellent customer service
- ensure proper staffing to address service levels and efficient utilization of labor
- operate equipment according to company guidelines
- effectively communicate with customers and respond to questions and requests timely
- ensure opening and closing procedures are followed according to SOPs
- assure storage and code dating SOPs are adhered to
- ensure all price changes and in-store transfers occur timely in the department manager's absence
- ensure removal and disposal of un-sellable product
- follow all merchandising guidelines including display models, signage, and product packaging
- monitor temperature and placement of products in coolers and freezers
- oversee product portion control to meet SOPs
- ensure all receiving procedures are adhered to
- proof, bake, glaze, top, and thaw product according to SOPs
- perform stocking duties and correct placement of stock
- comply with all company and department policies and SOPs
- reinforce food safety, sanitation and safety regulations
- identify unsafe conditions and notify management
- maintain ability to work all shifts and relocate if necessary
- meet physical demands of the role with or without accommodation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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