Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
Tim Hortons is a renowned Canadian multinational fast food restaurant known for its coffee and baked goods, operating thousands of outlets across the globe. Established with a commitment to quality and community, Tim Hortons has become a staple in many neighborhoods, offering fresh, delicious products and exceptional customer service. The company takes pride in its Always Fresh program, which ensures that all bakery items meet high standards of freshness and quality for every guest. As part of its culture, Tim Hortons emphasizes speed, efficiency, and friendliness to create an outstanding customer experience every visit.
The Baker role within th... Show More
The Baker role within th... Show More
Job Requirements
- Must be 16 years of age or older
- availability to work flexible hours including weekends and holidays
- ability to stand for extended periods
- physical capability to handle repetitive tasks and lifting
- willingness to comply with health and safety regulations
- customer service orientation
- basic math skills for inventory and production recording
Job Qualifications
- Must be 16 years of age or older
- ability to follow detailed procedures and maintain focus on product quality
- effective communication skills to interact with customers and team members
- dependable and punctual with a strong work ethic
- basic knowledge of food safety and sanitation standards
- ability to work efficiently in a fast-paced environment
- teamwork skills to collaborate with other staff
Job Duties
- Follow the guaranteed Always Fresh procedure to ensure products are always fresh and accurate
- adhere to product shelf life standards to ensure the best quality product is available to guests
- deliver consistent and outstanding customer service by maintaining an appealing showcase with minimum quantity and variety standards
- enhance customer service experience through friendly attitude, attentive behavior, and following the S.E.T. principles: Smile, Eye Contact, Thank You
- help support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive-thru
- promptly execute service recovery for any customer service concerns or complaints by making it right with the guest
- listen carefully to customer service concerns and apologize for the experience in the case of a complaint
- follow all operations standards and guidelines for preparation of products and operation of equipment
- monitor fridge and freezer product inventory and submit order quantities
- prepare all products as required, minimizing food waste through the production of smaller quantities more often
- record prepared items and waste on the production sheet
- receive and respond to showcase and product needs from the restaurant front
- assist in serving guests in the restaurant front when necessary
- regularly take temperatures of required products, fridges and freezers and record information in the Time & Temperature Log
- clean and maintain the production area in the restaurant
- follow all restaurant policies, procedures, and standards
- support a clean environment ready for rush periods through regular cleanup, organization, and stocking of the kitchen
- follow proper hand washing techniques and all sanitation guidelines
- complete all sanitation tasks as outlined by the restaurant management team
- work in compliance with occupational health and safety legislation
- know, understand, and follow safe work practices and procedures
- use or wear personal protective equipment or clothing as required
- report all injuries, illnesses, accidents, unsafe conditions, security incidents, and safety contraventions to the restaurant manager or owner
- avoid operating equipment or working in ways that endanger anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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