Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible scheduling
Job Description
Hy-Vee is a prominent American supermarket chain known for its commitment to customer service, quality products, and community involvement. Established in 1930, Hy-Vee has grown into a successful regional grocery retailer with hundreds of stores across several states. The company prides itself on its dedicated workforce and operates with a strong culture that emphasizes helpfulness, teamwork, and customer satisfaction. Their employee promise, "a helpful smile in every aisle," encapsulates the friendly and supportive atmosphere that Hy-Vee aims to foster both for customers and team members. This environment encourages employees to be engaged, courteous, and professional in all their interactions.
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Job Requirements
- High school diploma or equivalent
- Six months to one year of related bakery experience
- Ability to lift up to 50 pounds occasionally and up to 20 pounds frequently
- Ability to stand, walk, stoop, crouch, reach, push, pull, lift, finger, grasp, feel, talk, hear, and perform repetitive motions
- Ability to see clearly from more than 20 inches and less than 20 feet with or without correction, including color vision and depth perception
- Ability to work in a fast-paced environment with pressure
- Ability to adhere to company hygiene and safety policies
- Willingness to work scheduled hours reliably
- Must pass a pre-employment drug screen
Job Qualifications
- High school or equivalent experience
- Department training helpful
- Over six months up to one year of similar or related experience
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction
- Must have the ability to solve practical problems with limited standardization and interpret instructions
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Checks orders for the day and sets up a timeline and production schedule
- Prepares make up, bakes, and fries all department products as needed
- Reviews the status and appearance of product for freshness and pulls by stale date
- Invoices and puts away product as instructed by the department manager
- Anticipates product needs, not only for the current day but subsequent days
- Inspects incoming products quality and quantity, e.g. mispicks
- Understands the use and issues related to bakery equipment and follows up on potential maintenance issues
- Checks signage for correct labels on ad items
- Reviews department for potential safety issues, e.g. hot racks or knobs in hot water
- Operates as a lead with bakery clerks
- Prioritizes orders as per customer and department manager request
- checks orders (not only special orders, but future orders for the day)
- Proofs necessary items
- Pulls product from the freezer or the cooler
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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