Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Team-oriented environment
Career advancement opportunities
Job Description
Tim Hortons is a renowned multinational fast food restaurant known for its coffee, doughnuts, and bakery items. Established as a community-focused brand, Tim Hortons has grown to become a staple in many neighborhoods, delivering consistently high-quality food and excellent customer service. With a strong dedication to freshness and customer satisfaction, Tim Hortons operates numerous locations providing employment opportunities that promote growth, skill development, and a dynamic work environment. The company values teamwork, efficiency, and a positive attitude to ensure all guests enjoy their experience from the moment they enter the restaurant to their last bite of food or sip of... Show More
Job Requirements
- Must be 16 years of age or older
- ability to work flexible hours including weekends and holidays
- physical ability to stand for extended periods and perform repetitive tasks
- commitment to follow health and safety guidelines
- reliable and punctual
- willingness to learn and grow in the role
- must be able to communicate effectively with team members and customers
Job Qualifications
- Must be 16 years of age or older
- previous experience in baking or food preparation is an asset but not required
- ability to work in a fast-paced environment
- strong attention to detail
- good communication skills
- ability to follow instructions and work as part of a team
- knowledge of food safety and sanitation practices is a plus
Job Duties
- Follow the guaranteed Always Fresh procedure to ensure products are always fresh and accurate
- adhere to product shelf life standards to ensure the best quality product is available to guests
- deliver consistent and outstanding customer service by maintaining an appealing showcase with the minimum quantity and variety standards
- enhance the customer service experience through friendly attitude and attentive behavior by following the S.E.T principles: Smile, Eye Contact, Thank You
- help support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
- promptly execute service recovery for any customer service concerns or complaints by making it right with the guest
- listen carefully to customer service concerns and apologize for the experience in the case of a complaint
- follow all operations standards and guidelines for preparation of products and operation of equipment
- monitor fridge and freezer product inventory and submit order quantities
- prepare all products as required, minimizing food waste through production of smaller quantities more often
- record prepared items and waste on the production sheet
- receive and respond to showcase and product needs from restaurant front
- assist in serving guests in the restaurant front when necessary
- regularly take temperatures of required products, fridges and freezers and record information in the Time and Temperature Log
- clean and maintain the production area in the restaurant
- follow all restaurant policies, procedures and standards
- support a clean environment ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
- follow proper hand washing techniques and sanitation guidelines
- complete all sanitation tasks as outlined by restaurant management
- work in compliance with occupational health and safety legislation
- know, understand and follow safe work practices and procedures
- use or wear personal protective equipment or clothing as required
- report all injuries, illnesses, accidents, unsafe conditions, security incidents and contraventions of health and safety legislation to the restaurant manager or owner
- avoid operating equipment or working in a manner that endangers anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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