Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Career advancement opportunities
Job Description
Tim Hortons is a globally recognized Canadian multinational fast food restaurant chain known for its coffee, doughnuts, and baked goods. Since its inception, Tim Hortons has built a reputation for quality, community engagement, and customer satisfaction. With thousands of locations across Canada, the United States, and around the world, Tim Hortons has become a staple for many who seek a quick, fresh, and delicious dining experience. The restaurant specializes in a variety of baked products complemented by an extensive coffee menu, serving millions of customers daily. Tim Hortons is committed to maintaining freshness and quality through its proprietary baking program,... Show More
Job Requirements
- Must be 16 years of age or older
- able to work flexible hours including early mornings, evenings, weekends and holidays
- physically able to perform baking tasks including standing for long periods and lifting moderate weights
- capable of following detailed procedures and operational standards
- able to communicate effectively with team members and customers
- willingness to learn and adapt to various baking techniques and customer service protocols
Job Qualifications
- Must be 16 years of age or older
- previous experience in baking or food preparation is an asset
- strong attention to detail and quality
- good communication skills
- ability to work effectively in a fast-paced team environment
- basic knowledge of food safety and sanitation practices
Job Duties
- Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate
- adheres to product shelf life standards to ensure the best quality product is available to guests
- delivers consistent and outstanding customer service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
- enhances the customer service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: smile, eye contact, thank you
- helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
- promptly executes service recovery for any customer service concerns or complaints by making it right with the guest, regardless of involvement in the issue
- listens carefully to customer service concerns and apologizes for the experience in the case of a complaint
- follows all operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
- monitors fridge and freezer product inventory and submits order quantities
- prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day
- records prepared items and waste on the production sheet
- receives and responds to showcase and product needs from the restaurant front
- assists in serving guests in the restaurant front when necessary
- regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
- cleans and maintains the production area in the restaurant
- follows all restaurant policies, procedures and standards
- supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
- follows proper hand washing techniques and all sanitation guidelines
- completes all sanitation tasks as outlined by the restaurant management team
- works in compliance with occupational health and safety legislation
- knows, understands and follows safe work practices and procedures
- uses or wears personal protective equipment or clothing as required
- reports all injuries, illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the restaurant manager or restaurant owner
- does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.