Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Benefits
competitive pay
Employee Discounts
flexible scheduling
Training and development opportunities
safe work environment
team-oriented culture
Job Description
Tim Hortons is a renowned multinational fast food restaurant chain, famous for its coffee and doughnuts but also offering a wide range of bakery products and quick-service meals. Established with a vision to provide quality food and beverages in a warm and welcoming environment, Tim Hortons has grown to become a trusted brand in the quick-service restaurant industry. The company embraces a culture of customer service excellence and operational efficiency, maintaining a commitment to freshness, safety, and employee development. Working at Tim Hortons means being part of a team that serves millions of customers daily, delivering not only delicious products... Show More
Job Requirements
- must be 16 years of age or older
Job Qualifications
- must be 16 years of age or older
- knowledge of baking procedures and food safety is an asset
- previous experience in a food preparation or baking role is beneficial
- ability to work efficiently in a fast-paced environment
- good communication and customer service skills
- basic math skills to measure ingredients and manage inventory
- ability to follow detailed instructions and operational guidelines
Job Duties
- follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate
- adheres to product shelf life standards to ensure the best quality product is available to guests
- delivers consistent and outstanding customer service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
- enhances the customer service experience through friendly attitude, attentive behavior and following the S.E.T. principles: smile, eye contact, thank you
- helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
- promptly executes service recovery for any customer service concerns or complaints by making it right with the guest, regardless of involvement in the issue
- listens carefully to customer service concerns and apologizes for the experience in the case of a complaint
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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