Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
competitive salary
Training and Development
Employee Discounts
Flexible Schedule
Career advancement opportunities
Supportive team environment
Health and safety compliance
Job Description
Tim Hortons is a renowned Canadian fast-food restaurant chain famous for its coffee, doughnuts, and baked goods. Founded in 1964, it has grown to become one of the largest quick-service restaurant chains in Canada and has an expanding presence worldwide. Known for its commitment to quality products and exceptional customer service, Tim Hortons operates with a strong focus on community involvement and customer satisfaction. The company prides itself on offering fresh, made-from-scratch baked goods and beverages, making it a favorite destination for breakfast and snack options. As part of a vibrant and fast-paced environment, Tim Hortons provides career opportunities that... Show More
Job Requirements
- Must be 16 years of age or older
- Ability to work in a fast-paced environment
- Ability to follow hygiene and safety protocols
- Ability to communicate effectively with team members and customers
- Ability to stand for extended periods
- Willingness to learn and adhere to operational procedures
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Must be 16 years of age or older
- Basic understanding of food safety and sanitation principles
- Ability to follow detailed instructions and operational standards
- Strong customer service skills including friendliness and attentiveness
- Ability to work efficiently in a fast-paced environment
- Good communication skills
- Ability to work effectively as part of a team
- Prior baking or food preparation experience is an asset but not required
Job Duties
- Follows the guaranteed Always Fresh procedure to ensure products are always fresh and accurate
- Adheres to product shelf life standards to ensure the best quality product is available to guests
- Delivers consistent and outstanding customer service by maintaining an appealing showcase with minimum quantity and variety standards
- Enhances the customer service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Supports speed of service targets by working quickly and efficiently to fill orders in the restaurant and drive thru
- Executes service recovery promptly for any customer service concerns or complaints
- Listens carefully to customer service concerns and apologizes for the experience
- Follows all operations standards and guidelines for preparation of products and operation of equipment
- Monitors fridge and freezer product inventory and submits order quantities
- Prepares products minimizing food waste through smaller quantities produced more often and records waste
- Receives and responds to showcase and product needs from the restaurant front
- Assists in serving guests in the restaurant front when necessary
- Takes and records temperatures of products, fridges and freezers
- Cleans and maintains the production area
- Follows all restaurant policies, procedures and standards
- Supports a clean environment through regular cleanup, organization and stocking of the kitchen
- Follows proper hand washing and sanitation guidelines
- Works in compliance with occupational health and safety legislation
- Understands and follows safe work practices and procedures
- Uses personal protective equipment as required
- Reports all injuries, illnesses, accidents and unsafe conditions to the restaurant manager or owner
- Does not operate equipment or work in a manner that endangers anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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