Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Job Description
Tim Hortons is a globally recognized quick-service restaurant chain renowned for its coffee, baked goods, and friendly customer service. Established with a commitment to delivering high-quality food and beverages, Tim Hortons has grown to become a staple in communities, offering a warm and welcoming environment for guests. The company prides itself on its Always Fresh philosophy, ensuring that every product served meets stringent freshness and quality standards. As a Baker with the Tim Hortons Baking Program, you will play a crucial role in upholding these standards by preparing fresh baked goods that delight customers and maintain the trusted reputation of... Show More
Job Requirements
- Must be 16 years of age or older
Job Qualifications
- Must be 16 years of age or older
Job Duties
- Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate
- adheres to product shelf life standards to ensure the best quality product is available to guests
- delivers consistent and outstanding customer service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
- enhances the customer service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: smile, eye contact, thank you
- helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
- promptly executes service recovery for any customer service concerns or complaints by making it right with the guest, regardless of involvement in the issue
- listens carefully to customer service concerns and apologizes for the experience in the case of a complaint
- follows all operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
- monitors fridge and freezer product inventory and submits order quantities
- prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day
- records prepared items and waste on the production sheet
- receives and responds to showcase and product needs from the restaurant front
- assists in serving guests in the restaurant front when necessary
- regularly takes temperatures of the required products, fridges and freezers and records information in the time & temperature log
- cleans and maintains the production area in the restaurant
- follows all restaurant policies, procedures and standards
- supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
- follows proper hand washing techniques and all sanitation guidelines
- completes all sanitation tasks as outlined by the restaurant management team
- works in compliance with occupational health and safety legislation
- knows, understands and follows safe work practices and procedures
- uses or wears personal protective equipment or clothing as required
- reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the restaurant manager or restaurant owner
- does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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