Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Training and Development
employee recognition programs
Job Description
Tim Hortons is a globally recognized fast-food restaurant chain known primarily for its coffee and baked goods, making it one of the most beloved quick-service dining options in North America and beyond. Established in 1964 in Canada, Tim Hortons has since expanded into an international franchise with thousands of locations offering an inviting environment focused on quality food, efficient service, and community involvement. The company prides itself on delivering fresh products and exceptional customer experience consistently. As a major player in the quick-service restaurant industry, Tim Hortons continuously seeks dedicated individuals passionate about food preparation and customer service to join... Show More
Job Requirements
- Must be 16 years of age or older
- willingness to work flexible hours including weekends and holidays
- ability to stand for extended periods
- ability to work in a fast-paced environment
- basic English communication skills
- ability to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in food preparation or baking is an asset
- strong customer service skills
- ability to work efficiently in a fast-paced environment
- good communication skills
- ability to follow procedures and guidelines
- basic knowledge of food safety standards
- ability to work flexible hours including weekends and holidays
Job Duties
- Follow the always fresh procedure to ensure products are always fresh and accurate
- adhere to product shelf life standards to ensure quality
- deliver consistent and outstanding customer service by maintaining an appealing showcase with minimum quantity and variety standards
- enhance customer service experience through friendly attitude and following the S.E.T. Principles: smile, eye contact, thank you
- support speed of service targets by working quickly to fill orders and meet customer needs in the restaurant and drive thru
- promptly execute service recovery for any customer service concerns or complaints
- listen carefully to customer service concerns and apologize for complaints
- follow all operations standards and guidelines for product preparation and equipment operation
- monitor fridge and freezer inventory and submit order quantities
- prepare products minimizing food waste and record production and waste
- respond to showcase and product needs from restaurant front
- assist in serving guests when necessary
- regularly take and record temperatures of products and equipment
- clean and maintain the production area
- follow all restaurant policies, procedures and standards
- support a clean environment ready for rush periods through regular clean up and stocking
- follow proper hand washing techniques and sanitation guidelines
- work in compliance with occupational health and safety legislation
- know and follow safe work practices and procedures
- use personal protective equipment as required
- report all injuries, illnesses, accidents, unsafe conditions and security incidents to management
- avoid operating equipment or working in a manner that endangers anyone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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