Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Employee Discounts
flexible scheduling
Training and development opportunities
supportive work environment
health benefits
team events
Job Description
Tim Hortons is a globally recognized quick service restaurant chain known for its coffee, baked goods, and fast, friendly service. As a staple in communities across North America and beyond, Tim Hortons prides itself on delivering quality products paired with excellent customer experiences. The company operates thousands of locations worldwide, dedicated to consistently serving fresh, delicious baked goods and beverages to its guests. Tim Hortons fosters a culture of teamwork, growth, and service excellence, making it a sought-after employer in the restaurant industry. Through its innovative baking program and commitment to freshness, Tim Hortons has established itself as a leader... Show More
Job Requirements
- Must be 16 years of age or older
- able to stand for extended periods
- capable of working in a fast-paced environment
- willing to work flexible shifts including weekends and holidays
- able to follow safety and sanitation procedures
- able to lift moderate weights as needed
- willing to learn and comply with company policies
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in baking or food preparation is an asset but not required
- excellent customer service skills
- ability to work in a fast-paced environment
- strong attention to detail
- good communication skills
- ability to work effectively in a team
- basic math skills for inventory and production recording
Job Duties
- Follow the guaranteed Always Fresh procedure to ensure products are fresh and accurate
- adhere to product shelf life standards
- deliver consistent and outstanding customer service by maintaining an appealing showcase with minimum quantity and variety standards
- enhance customer service experience through friendly attitude, attentive behavior, and following S.E.T principles
- work quickly and efficiently to fill orders and meet customer needs in the restaurant and drive-thru
- promptly execute service recovery for any customer service concerns or complaints
- listen carefully to customer service concerns and apologize when necessary
- follow all operations standards and guidelines for product preparation and equipment use
- monitor fridge and freezer product inventory and submit order quantities
- prepare products minimizing food waste and record production and waste
- respond to showcase and product needs from the restaurant front
- assist in serving guests when necessary
- regularly take and record temperatures of products, fridges, and freezers
- clean and maintain the production area
- follow all restaurant policies, procedures, and standards
- support a clean environment ready for rush periods through regular cleanup and organization
- follow proper hand washing and sanitation guidelines
- work in compliance with occupational health and safety legislation
- know and follow safe work practices
- use personal protective equipment
- report injuries, accidents, unsafe conditions, and security incidents to management
- avoid operating equipment in a manner that endangers self or others
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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