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Job Overview
Employment Type
Hourly
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training and Development
Job Description
The hiring establishment is a reputable baggage service department operating within the aviation industry, dedicated to ensuring the efficient and secure handling of passengers' luggage. This company provides comprehensive baggage management services at airports, supporting airline operations and enhancing customer satisfaction through prompt and accurate baggage handling. The department is known for strict adherence to FAA, airline, and company regulations, emphasizing safety, security, and quality service in all aspects of its operations. This role is structured as a full-time opportunity, offering hourly compensation ranging between $16.00 to $24.82, with variations depending on the airport location. The company is committed to... Show More
Job Requirements
- Must be 18 years of age or older
- high School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must have reliable telephone and transportation
- must have prior baggage service or airline experience
- treat all information as confidential
- possess tact to deal with passengers, client representatives and employees
- able to sit, stand, lift and/or bend throughout the shift
- must pass pre-employment drug test
- must pass pre-employment criminal background check
- able to read, write, understand and carry out instructions in English
- meet requirements to obtain a security sensitive identification badge
- able to verbally direct in English
- US citizen or possess authorization from INS
Job Qualifications
- High School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- prior baggage service or airline experience
- ability to read, write, understand and carry out instructions in English
- must be 18 years of age or older
- possess tact to deal with passengers, client representatives and employees
- ability to verbally direct in English
- must meet requirements to obtain security sensitive identification badge
- must be a US citizen or possess necessary authorization from INS
Job Duties
- Ensure that carousel agents make baggage arrival announcements providing information and instructions
- monitor the delivery of baggage and handle irregularities in the internal baggage process
- ensure initiation of files for lost, damaged, and pilfered baggage and completion of tracing activity daily
- coordinate return of delayed luggage and preparation of Bag Delivery Orders
- process and secure unclaimed luggage within 90 minutes and update records in SABRE
- maintain communication with ramp services regarding bag deliveries or missing bags
- keep Baggage Manager informed of needs and problems, maintain cleanliness and report maintenance needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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