Baggage Service Lead Agent

Alexandria, VA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

The Baggage Service Department plays a critical role within the airline and airport operations sector, focusing on the efficient management and coordination of baggage handling activities. This department is dedicated to ensuring that passengers' luggage is properly handled from arrival to claim, minimizing the risk of loss, damage, or misplacement. The environment is dynamic and demands meticulous attention to detail, strong communication skills, and the ability to manage multiple operational aspects concurrently.

This specific role is designed for a motivated and experienced individual to coordinate the daily shift functions within the Baggage Service Department, specifically overseeing the activities of Ba... Show More

Job Requirements

Must be 18 years of age or older
Must have reliable telephone and transportation
Must be able to sit, stand, lift and bend throughout shift
Must pass pre-employment drug test
Must pass pre-employment criminal background check
Must be a citizen of the United States or possess necessary INS authorization

Job Qualifications

High school diploma or equivalent
Computer experience
Previous customer service experience preferred
Prior baggage service or airline experience
Ability to treat information as confidential
Ability to communicate tactfully with passengers, clients and employees
Capability to read, write, understand and carry out instructions in English
Ability to verbally direct in English
Must meet requirements for security sensitive identification badge

Job Duties

Ensure carousel agents make baggage arrival announcements when customers arrive
Monitor the delivery of baggage and handle irregularities
Ensure agents initiate files for lost, damaged and pilfered baggage
Oversee tracing activities and settlement claims
Coordinate the return of delayed luggage and preparation of Bag Delivery Orders
Process and secure unclaimed luggage within 90 minutes
Maintain communication with ramp services about bag deliveries
Keep Baggage Manager informed of issues and maintain cleanliness
Project a positive image and respond to inquiries courteously
Attend meetings and maintain records
Assign daily tasks and follow up on completion
Complete Supervisor Checklist daily
Ensure hourly checks and responses to queues
Train all agents on daily duties
Monitor proper on hand inventories
Ensure proper professional attire of agents
Manage time sheets and attendance logs
Coach and counsel agents on disciplinary matters
Ensure compliance with ongoing training
Maintain records of checks and travel vouchers
Perform other duties as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: