Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
The company is a dynamic and customer-centric organization specializing in airport passenger services, particularly in baggage handling and passenger assistance at airport claim areas. Dedicated to enhancing the travel experience, the company serves as the crucial link between arriving passengers and their baggage, ensuring smooth and efficient baggage claim procedures. With a strong focus on customer satisfaction, the business upholds stringent regulatory standards from the FAA, airlines, and company policies, ensuring safety, security, and exceptional service quality. Recognized for their reliability and attention to detail, the company operates within the airport environment, collaborating closely with multiple airport and airline departments... Show More
Job Requirements
- High School diploma or equivalent
- computer experience necessary
- must be 18 years of age or older
- must have reliable telephone and transportation
- must be able to sit, stand, lift, and/or bend throughout shift
- must be able to lift and carry up to 50 lbs throughout the shift
- must pass pre-employment drug test
- must complete pre-employment criminal background check
- must meet requirements to obtain security sensitive identification badge
- must be able to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- must be a citizen of the United States or possess necessary authorization from Immigration and Naturalization Service
- treat all information as confidential
- possess tact to deal with all levels of passengers, client representatives and employees
Job Qualifications
- High School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact in dealing with passengers, client representatives, and employees
- must be able to read, write, understand and carry out instructions in English
- must be able to verbally direct in English
- must be a citizen of the United States or possess necessary authorization from Immigration and Naturalization Service
- familiar with FAA, Airline, and Company regulations
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage
- make baggage arrival announcements providing information and instructions
- log each flight as bags are delivered to the claim area and update records with later arriving bag information
- monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- initiate BMAS files for lost, damaged and pilfered baggage and update BMAS files with claim information
- coordinate the return of lost and damaged luggage to customers
- prepare bag delivery orders and arrange for delivery using bag delivery services or other means
- process and secure unclaimed luggage and create BMAS on-hand records
- coordinate on-hand bag management and contact passengers regarding unclaimed baggage
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- monitor baggage delivery and complete baggage delivery quality checklist
- ensure compliance with FAA/Airline/Company regulations
- keep supervisor informed of operational needs and maintenance issues
- maintain cleanliness of work areas and report maintenance needs
- project a positive image and respond courteously to clients, staff, and the public
- attend meetings and in-services as required
- maintain records, reports, and files
- adhere to uniform policies and always display identification badges
- follow company policies and contribute to achievement of company objectives
- use company and client equipment and supplies economically
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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