Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training opportunities
Job Description
The hiring establishment is a reputable company specializing in airport operations and passenger services. Known for its commitment to enhancing traveler experiences, the company provides a professional and supportive environment where customer satisfaction is paramount. This company operates primarily in the aviation sector, focusing on the critical touchpoints between arriving passengers and baggage claim processes. It has developed a strong reputation for efficiently managing baggage handling and delivering personalized assistance to travelers, thereby ensuring smooth transitions through the airport.
This particular role centers around passenger support within the baggage claim area. The successful candidate will serve as the f... Show More
This particular role centers around passenger support within the baggage claim area. The successful candidate will serve as the f... Show More
Job Requirements
- High school diploma or equivalent
- computer proficiency
- customer service experience preferred
- minimum age 18
- reliable telephone and transportation
- ability to maintain confidentiality
- strong interpersonal skills
- physical ability to sit, stand, lift, and bend throughout shift
- able to lift up to 50 lbs
- pass pre-employment drug test
- clear criminal background check
- proficient in English reading, writing and speaking
- meet security sensitive identification badge criteria
- authorized to work in the United States
Job Qualifications
- High School diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- Must be 18 years of age or older
- reliable telephone and transportation
- ability to treat all information as confidential
- possess tact and professionalism with diverse passengers and staff
- ability to read, write, understand and carry out instructions in English
- must meet necessary requirements to obtain security sensitive identification badge
- must be able to verbally direct in English
- United States citizenship or valid INS authorization
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine service needs of customers, providing assistance with all baggage issues including lost articles, lost, damaged and pilfered luggage
- make baggage arrival announcements providing information and instructions
- log each flight as bags are delivered to the claim area and update records with later arriving bag information
- monitor delivery of baggage and handle irregularities in the baggage process
- initiate and update BMAS files for lost, damaged and pilfered baggage
- coordinate return of lost or damaged luggage to customers
- process and secure unclaimed luggage, update BMAS and create BMAS on-hand record
- coordinate with ramp services regarding bag deliveries and missing bags
- assist customers with Skycap requests
- complete baggage delivery quality checklist
- stay familiar with FAA, airline, and company regulations
- keep supervisor informed of needs and issues in assigned areas and maintain cleanliness and report maintenance needs
- project a positive image and respond courteously to inquiries
- attend meetings and in-services
- maintain records, reports, and files as required
- adhere to company policies and participate in company objectives
- utilize company equipment, supplies, and resources responsibly
- perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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